SkySlope · 9 hours ago
Junior Customer Success Manager - Books
United States
Full-time
Onsite
Entry Level
$46K/yr - $86K/yr
1+ years expSkySlope is a company that has grown significantly since its inception in 2011, providing cutting edge software solutions for the real estate industry. They are seeking a Junior Customer Success Manager to launch and support Small to Medium customers, ensuring high user adoption and retention through proactive engagement and consultative expertise on SkySlope products.
PropTechReal EstateSaaSSoftware
Responsibilities
Responsible for meeting ALL role expectations listed HERE
Responsible for the onboarding process (process call, training, launch) for any assigned new customers
Responsible for building and maintaining rapport with clients to ensure a high user adoption rate and act as the main point of contact for each of their assigned clients
Responsible for performing proactive reach outs to their accounts to assess health of the account and to identify future needs and growth opportunities
Responsible for analyzing account specific data via CSM dashboards to evaluate the health of a client and take proactive steps to increase their engagement and retention
Responsible for semi-annual and quarterly business reviews as assigned by Leadership
Become a SkySlope domain and product expert in order to consult on Best Practices
Customer issue troubleshooting and follow up
Creating video tutorials as needed
Reach out to eligible customers for upsell opportunities
Qualification
Required
Customer service experience required
1-2 years of administrative and office experience
High School diploma and some college preferred
Time Management and organization skills
Excellent oral and written communication skills
Problem solving and solution identification skills
Ability to follow directions
Patience
Positive attitude
Self motivated
Technical capacity
Detail oriented
Benefits
Medical Insurance – Company pays flat dollar amount towards premium
Dental Insurance – Company pays 75% of monthly premium only on Base Plan
Vision Insurance – Company pays 100% of monthly premium
Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000.
Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being.
Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident.
Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital
Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness.
Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs.
Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan.
401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter.
Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires
16 Paid Holidays
Bereavement Leave – Company will provide you with the following off to grieve the loss of a loved one.
Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more…
Pet Insurance through Nationwide - 50%, 70% reimbursement plans available through Nationwide with options for wellness.
Paid Parental Leave - All full-time regular employees are eligible for SkySlope’s Paid Parental Leave program.
Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet.
Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available
Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles.
$1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark.
Company
SkySlope
SkySlope is the industry-leading digital transaction management platform for real estate professionals.
Founded in 2011Sacramento, California, USA
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-03Acquired
Leadership Team
Tyler Smith
Founder and CEO
D.J. Stephan
Advisor/Co-Founder
Recent News
2025-12-30
EIN Presswire
2025-12-24
Company data provided by crunchbase