City of Philadelphia · 4 hours ago
Technical Support Specialist 3
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is responsible for overseeing IT initiatives, and they are seeking a Technical Support Specialist 3 to manage desktop and laptop systems and provide technical support to end users. The role involves troubleshooting issues, managing support tickets, and participating in project teams to enhance the city's IT services.
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Responsibilities
Installation/configuration/management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services
Provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests
Open and close support tickets, answer calls, and participate in project teams
Answer calls and process email from end users that have IT related request and incidents requiring technical support
Demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat
Create tickets in the City’s ticketing system and escalate issues as appropriate
Qualification
Required
Windows desktop operating systems
MS Office and other PC software
Adobe Acrobat
Web Browsers (Chrome, IE, Firefox)
Understanding of software licensing
Explain technical issues to non-technical users
Excellent written and verbal communication skills
Knowledge of PC hardware & A+ certified
Minimum 2 year experience in a Desktop Support organization
Must have a valid PA Driver's License
Ability to lift 50 lbs
Benefits
Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
Recent News
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