N.C. Department of Information Technology · 3 days ago
Vital Event Process Manager
Wake County, NC
Full-time
Onsite
Mid, Senior Level
$59K/yr - $103K/yr
5+ years expThe North Carolina Department of Health and Human Services (DHHS) is seeking a Vital Events Process Manager for the Vital Event Registration and Amendments Program. This role involves providing strategic leadership and overseeing the transition to a fully electronic vital event registration system, while ensuring compliance with national standards and improving operational performance.
Information Technology & Services
Responsibilities
Building strong, trust-based relationships with vital records registration partners statewide
Interpreting and applying complex technical, legal, and operational requirements related to vital event reporting and registration
Re-engineering business processes to reduce manual work, streamline data flow, and strengthen data governance
Designing and implementing a comprehensive data quality assurance framework to ensure timely, complete, and accurate vital statistics
Leading staff development and skill-building to support modernization and electronic records management
Establishing a Tier II technical assistance and registration oversight unit to support the NCOVR Partner Services Program
Assessing the capabilities of the electronic registration system and guiding enhancements that improve data quality and operational performance
Coordinating partner engagement to improve reporting timeliness and accuracy across birth, death, fetal death, and marriage/divorce registration
Serving as the primary liaison to CDC’s National Center for Health Statistics and to NAPHSIS to remain aligned with national standards, innovations, and best practices
Work closely with Order Fulfillment, Delayed Registrations, and Fraud and Security
Identifying and recommending statutory or regulatory changes that strengthen compliance with National Vital Statistics System and Public Health Accreditation Board requirements
Develop and execute a multi-year modernization strategy
Apply structured change management methods
Build consensus across internal and external stakeholders
Engage partners statewide to adopt and sustain electronic registration processes
Implement operational improvements that improve turnaround, accuracy, and customer service
Qualification
Required
Bachelor's degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment
Demonstrated success leading modernization initiatives by fostering stakeholder buy-in, motivating teams through transitions, and driving adoption of new processes and technologies
Proficient in assessing operational challenges and implementing innovative technology solutions to streamline workflows, enhance efficiency, and improve organizational outcomes
Proven ability to set clear performance expectations, address engagement challenges, and ensure accountability for achieving defined goals and deliverables
Strong communication skills with expertise in conveying complex technical and operational information clearly to diverse audiences and maintaining productive relationships with internal teams, external partners, and the public
Experienced in personnel management, including planning, assigning, and supervising work in alignment with organizational standards and performance objectives
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick, and community service leave
Paid parental leave
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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