Portico Benefit Services · 13 hours ago
Operations Analyst
Twin Cities Area
Full-time
Onsite
Mid Level
$74K/yr - $84K/yrPortico Benefit Services is seeking an Operations Analyst who provides technical and analytical expertise across vendor data integrations and daily operations. This role is responsible for managing vendor feeds, ensuring data integrity, and supporting User Acceptance Testing for system enhancements.
Financial Services
Responsibilities
Manage and monitor daily vendor data feeds, ensuring timely receipt, processing, validation, and reconciliation of inbound and outbound files
Identify, research, and resolve vendor feed failures, data discrepancies, and processing errors; coordinate resolution with internal IT/Data partners, Customer Care, and external vendors
Perform data validation, exception handling, and reconciliation activities to ensure ongoing data accuracy and integrity across systems
Document vendor feed specifications, processing logic, escalation paths, and operational procedures
Track and communicate vendor feed issues, trends, and resolutions; proactively identify opportunities to improve feed reliability and data quality
Develop and execute data correction processes to ensure accuracy and consistency of organizational data
Facilitate input from end users to ensure systems, applications, and procedures are practical and operationally sound
Prioritize and coordinate production system defect resolution efforts with appropriate IS business partners
Identify, document, and track defects, data issues, and system change requests
Create temporary or permanent work-around solutions when necessary and document corrective actions
Maintain in-depth knowledge of benefits administration processes and serve as a subject matter expert in designated areas
Support the Billing function with research activities, data corrections, and reconciliation efforts as needed
Provide support to the Portal team for data research, issue resolution, account corrections, and consolidation of duplicate records
Prepare, review, and authorize production support data requests required to complete data corrections and operational fixes
Qualification
Required
Demonstrated knowledge of business processes and practices, products, clients, and partners, with the capacity to understand policies and plan documents and apply them to specific tasks and procedures
Demonstrated ability in problem-solving, including identifying issues, evaluating potential solutions, documenting and implementing decisions, and managing post-implementation outcomes
Demonstrated ability to communicate effectively in written and oral forms
Demonstrated ability to work effectively in project teams and cross-functional work groups
Demonstrated ability to work independently with minimal supervision
Demonstrated ability to establish, build, and maintain effective relationships with team members and external vendors
Demonstrated ability to manage multiple priorities in a fast-paced environment while meeting timelines, process deadlines, and commitments
Demonstrated ability to grasp technical concepts and communicate effectively in both large and small group settings
BA or BS in business or related field
5+ years of intermediate Microsoft Excel
2-3 years of intermediate SQL experience
2-3 years of working experience with EDI (Electronic Data Interchange) files
2-3 years of experience working with employee benefit or financial service programs
2+ years CRM Knowledge
2+ years of data mining and report building
Benefits
Premiums paid for health care coverage
10% employer retirement contribution
Competitive time off and wellness benefits
Company
Portico Benefit Services
Portico Benefit Services cultivate and share resources designed to help strengthen financial, emotional, and physical well-being.
Founded in 1987
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stacy Kruse
Interim President and CEO
Daron Meyer
Chief Technology Officer
Recent News
2025-08-12
2025-07-14
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