Aqueduct Technologies, Inc. · 1 day ago
NOC Engineer (Network) – Second Shift
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $80K/yr
3+ years expAqueduct Technologies is seeking a Second Shift Network Operations Center (NOC) Engineer to provide critical escalation coverage and continuity of support during second-shift hours. The role involves handling escalated support requests, maintaining documentation, and assisting junior engineers while ensuring customer environments are well managed.
Information ServicesInformation TechnologySoftwareTelecommunications
Responsibilities
Exemplify Aqueduct’s values and guiding principles
Be proactive in communication about roadblocks, potential missed deadlines, and general activities
Raise issues internally for anything that seems 'wrong' either because of a process out of alignment, principles not being followed, or actions taken contrary to our core values
Support the Customer’s environments and users
Independently take on and execute work with minimal oversight, seeking support primarily for unusually complex or high-risk situations
Serve as the primary ticket owner for work assigned to the Infrastructure queue (based on assignment, expertise, and business need), and drive tickets to resolution using internal expertise and/or vendor support
Maintain thorough, clear, and concise notes in tickets as work progresses. Always add one more sentence to be sure you’re clear
Update tickets at a regular cadence as set by your team’s leadership. This not only keeps tickets progressing but also reinforces to users that we aware of the issue and are actively working to resolve it
Support your peers in open discussions about current tickets and roadblocks they may have in solving them
Determine when an issue needs escalation and follow the Aqueduct escalation paths to get the appropriate resource on the issue to help
Appropriately engage the Lead or higher-level resource when significant issues arise (e.g., broad customer impact, repeat incidents, security risk, or change control implications)
Be willing to reach out to your team and other teams to both close out the issue and learn how to do new things
Proactively review and become familiar with each customer’s environment and nuances; maintain and improve documentation so details stay accurate and actionable
Identify and raise concerns about misconfigurations, single points of failure (SPOFs), and recurring risks when discovered
Understand, utilize, and participate in the Aqueduct Change Control process. Understand what it encompasses, its processes, and its impact on ourselves and our customers
Dedicate ongoing time to training with the goal of becoming a subject matter expert in at least half of Aqueduct’s core applications or Infrastructure support areas
Actively participate in job-specific, as well as cross-functional training opportunities utilizing the training tools available to all team members
Own your growth and strive to broaden your skillset by proactively engaging the leadership team about opportunities to interact with new technologies and projects
Share lessons learned from escalations and deep dives with junior engineers to increase team knowledge and consistency
Be prepared for a regularly scheduled on-call rotation, understand the tools in place to support all our environments after hours, and understand the after-hours escalation matrix and processes
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field, or four years' equivalent experience
3-6+ years in a NOC/network support/infrastructure support role, including escalated troubleshooting
Experience with Cisco Meraki and Cisco core network device upgrades and support
Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, STP, routing (OSPF/BGP basics), NAT, VPNs (site-to-site + client), and firewall concepts
Hands-on experience troubleshooting WAN/ISP issues (circuit down, latency/jitter, packet loss), including working with carriers and providing clean evidence
Comfort with ticketing systems and operational rigor: prioritization, SLA awareness, clear documentation, incident timelines, and customer updates
Preferred
Experience working in a Managed Services Provider (MSP) or multi-tenant support environment
Company
Aqueduct Technologies, Inc.
Aqueduct Technologies is an information technology company providing enterprise networking services.
51-200 employees
H1B Sponsorship
Aqueduct Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Manak Ahluwalia
President and CEO
Recent News
2024-04-06
2024-02-16
Company data provided by crunchbase