Aurora Mental Health & Recovery · 1 day ago
Client Services Representative - School-Based (58818)
Aurora, CO
Full-time
Hybrid
Entry Level
$19.29/hr - $28.25/hr
1+ years expAurora Mental Health & Recovery (AMHR) is seeking a full-time Client Service Representative (CSR) to support their School Based Services team. The role involves providing front desk administrative support, ensuring smooth daily operations, and delivering exceptional customer service to clients of diverse backgrounds.
Health CarePersonal Health
Responsibilities
Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service; timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance; assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources
Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and location procedures
Check-in clients and collect copayments at the time or service; consistent and open communication with the Finance & Accounting team; complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily; responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change; obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo IDs and insurance cards to be scanned in EHR
Ensure client inquiries, registration forms, and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients)
Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms; sort incoming and distribute outgoing mail to the appropriate staff or program/department; responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering promptly as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed
Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the client's care team
Qualification
Required
High school diploma/GED
One year of customer service related experience and/or training
Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who can be challenging in person or via phone
Ability to be flexible with the business needs of the agency, and adapt to a consistently ever changing fast-paced environment
Must have excellent interpersonal, organizational and communication skills, and be able to work with a diverse population
Ability to multi-task and prioritize responsibilities, be detailed oriented, and demonstrate efficient use of time
Excellent computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, and Excel
Required Vaccination And TB Test: Proof of both the flu shot and negative TB test must be provided on your first day of employment
Preferred
Associate's Degree
Healthcare experience
Experience in verbal de-escalation
Bilingual Spanish-speaking candidates are encouraged to apply
Benefits
Health insurance: Kaiser
Dental, vision, and flexible spending accounts (dependent care & health care)
Company paid basic life and AD&D insurance
Long-term disability coverage
403(b) retirement plan, which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
Holidays: The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday. In these cases, employees will receive their regular pay for hours worked plus holiday pay.
Employee Assistance Program
Voluntary term life insurance
Short-term disability
Eligible for benefit if working 30 hours per week or more
Company
Aurora Mental Health & Recovery
Aurora Mental Health & Recovery (AMHR) is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rose Community Foundation
2023-06-01Grant
Leadership Team
Randy Stith
CEO
Anne Garrett-Mills MD
Chief Medical Officer
Recent News
2023-10-11
Company data provided by crunchbase