Case Western Reserve University · 15 hours ago
Assistant Director for Occupancy, University Housing
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
$49K/yr - $62K/yr
4+ years expCase Western Reserve University is committed to providing a supportive environment for its staff and students. The Assistant Director for Occupancy leads the university's summer conference and guest housing programs, managing logistics, client relationships, and ensuring compliance with housing policies.
CharityHealth CareHospitalMedical
Responsibilities
Lead the planning and execution of the university's summer conference and guest housing programs. Coordinate housing logistics, group assignments, and client communications. Partner with campus departments to provide housing, dining, parking, and custodial support. (20%)
Serve as primary liaison to chapter presidents, house corporations, and national organizations regarding housing policies, facility standards, and operational expectations. Facilitate meetings and guide budgeting, property care, and policy compliance. (15%)
Manage client relationships and identify growth opportunities within conference and guest housing operations. Achieve annual revenue targets exceeding $2 million through proactive marketing, rate analysis, and service improvement initiatives. (15%)
Manage Greek housing operations, including lease administration and compliance with university and municipal standards and deliver training for chapter house managers and student leaders on housing safety, maintenance, and emergency preparedness. (10%)
Supervise a team of 1-2 graduate student interns and 5-10 student employees. Oversee recruitment, scheduling, training, and performance management. Foster a team culture centered on accountability, professionalism, and student development. (10%)
Implement tools and processes to measure customer satisfaction, service quality, and operational efficiency. Analyze trends, prepare reports, and recommend improvements to enhance the experiences of residents and guests. (10%)
Plan and coordinate University Housing participation in outward-facing events such as University Open Houses, Admitted Student Days, and departmental tours. Collaborate with Undergraduate Admission, Residence Life, and Campus Services to present housing information, showcase guest accommodations, and represent University Housing to prospective students, families, and visitors. Ensure that materials and presentations accurately reflect the department's programs and customer service values. (5%)
Ensure customer service and guest housing operations follow university policies, risk management practices, and financial procedures. Maintain confidentiality and uphold university and departmental standards of conduct. (5%)
Participate in the departmental on-call rotation. (5%)
Perform other duties as assigned. (5%)
Qualification
Required
4 to 6 years of progressively responsible experience in university housing, hospitality management, conference services, or related customer service administration
Supervisory experience required
Bachelor's degree required
Demonstrated ability to lead and assess large-scale customer service operations
Experience managing conference or hospitality programs, including scheduling, billing, and client relations
Strong organizational, administrative, and communication skills with attention to detail and follow-through
Knowledge of housing systems (e.g., StarRez) and proficiency with Microsoft Office and data management tools
Ability to analyze service metrics and translate data into operational improvements
Effective supervisory and coaching skills; proven success managing professional and student staff
Demonstrated commitment to fostering a respectful, collaborative, and supportive environment in service delivery and staff management
Financial management experience, including budgeting, forecasting, and revenue tracking
Ability to work collaboratively across departments and manage competing priorities in a fast-paced environment
Ability to meet consistent attendance and interact effectively with colleagues, supervisors, and customers face-to-face
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest
Willingness to learn and utilize Artificial Intelligence (AI)
Preferred
Master's degree in higher education administration, business, hospitality, or a related discipline preferred
Benefits
Excellent healthcare
Retirement plans
Tuition assistance
Paid time off
Winter recess
Company
Case Western Reserve University
Case Western Reserve University is among the nation's leading research institutions.
5001-10000 employees
H1B Sponsorship
Case Western Reserve University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (103)
2023 (114)
2022 (123)
2021 (86)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
National Cancer Research Institute
2018-10-18Grant· $3.2M
Leadership Team
Caden Kacmarynski
Co-Founder and President - Case Quantum Computing
Christine Kush
Associate Dean, Corporate Partnerships and Executive Education
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