Toshiba Global Commerce Solutions · 9 hours ago
Director of Production Engineering (Reliability Platform Engineering)
Durham, NC
Full-time
Onsite
Director/Executive
10+ years expToshiba Global Commerce Solutions is seeking a Director of Production Engineering to lead the engineering systems that ensure reliability, performance, and safety across their global platform. The role involves collaborating with SRE and Operations leaders to establish production readiness standards and validation mechanisms, enabling faster releases without compromising system integrity.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Own non-functional release criteria and automated release gates for reliability, resilience, performance, and correctness across complex release trains
Define and enforce Production Readiness Reviews (PRRs) and platform-wide engineering standards
Establish objective, measurable “safe-to-release” signals consumed by CI/CD and release tooling
Partner with Architects and Principal Engineers to define failure modes, degradation behavior, and system guardrails for distributed and eventually consistent workflows
Ensure systems behave correctly during retries, partial outages, intermittent connectivity, degraded modes, and recovery
Lead engineering initiatives that reduce risk of data loss, duplication, corruption, or inconsistent state across POS, middleware, and cloud services
Lead blameless incident reviews using formal analysis methods
Ensure corrective actions are engineered into systems, validated, tracked, and audited
Institutionalize learning so failures do not reappear under new conditions or scale
Own platform-level strategies for resilience, performance, and scalability validation
Drive chaos, failover, load, stress, and soak testing focused on real failure modes, not synthetic demos
Validate store-mode behavior, payment workflows, edge-device dependencies, and multi-service interactions
Ensure high-fidelity telemetry (logs, metrics, traces, and business signals) that supports release gating, correctness verification, and diagnosis
Drive instrumentation standards that allow teams to prove reliability outcomes with data
Partner with Software Engineering, Architecture, Quality Engineering, Cloud Operations, and TPM/TPO teams
Build and lead senior technical managers and staff-level engineers
Set expectations for technical depth, ownership, and execution quality
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
10–15+ years building production engineering capabilities for distributed software platforms, with direct accountability for production outcomes
Demonstrated experience defining and enforcing production readiness standards and non-functional release gates that prevent unsafe changes from shipping
Proven ability to lead formal root-cause / reliability analysis and ensure systemic fixes reduce recurrence
Strong distributed systems fundamentals, including the ability to reason about: Failure modes and degradation behavior, Dependency risk, retries, and backpressure, Consistency tradeoffs and correctness under failure
Experience partnering deeply with Architecture and Software Engineering to embed reliability guardrails into design reviews, CI/CD pipelines, and system standards
Senior leadership experience building teams and influencing across large engineering organizations
Preferred
Retail POS, payments, edge devices, or store environments
Designing reliability automation (release scoring, regression detection, incident pattern analysis)
Hybrid cloud + edge architectures; Kubernetes/AKS; modern observability platforms
Leading reliability transformations in large, complex engineering organizations
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
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