Uniguest · 1 hour ago
Technical Support Representative - Tier I (Remote U.S.)
United States
Full-time
Remote
New Grad, Entry LevelUniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions. They are seeking a dedicated Technical Support Representative to provide comprehensive support primarily over the phone, focusing on troubleshooting Windows PCs and networking issues to ensure customer satisfaction.
ComputerInformation Technology
Responsibilities
Provide excellent customer service in a busy call center environment
Answer incoming requests from customers and respond in a timely manner
Troubleshoot a variety of desktop computer issues including internet connectivity, printer functionality, and proprietary security software functionality
Install and configure proprietary software on remote customer computers
Thoroughly document and update cases in our ticketing system
Identify and escalate priority cases to higher Tier members or supervisor as appropriate
Perform other related duties as assigned
Qualification
Required
High school diploma required; candidates pursuing Associates degree in an IT field, A+, Network+, and MCP certified are preferred
Proficiency in Windows OS, macOS, MS Office, Adobe Reader
Hardware proficiency: Troubleshooting symptoms of hardware failure, printing functionality and common fail points
Excellent oral and written communication skills to communicate clearly across a wide variety of technical capabilities and understanding
Ability to work independently and perform several tasks simultaneously
Demonstrates interest in and adept at learning new products and technologies quickly
Tool proficiency: CRM (Salesforce experience preferred), ticket tracking, remote access, SharePoint, MS Office
Network proficiency: Routers, switches, IP addressing, wired and Wi-Fi connectivity, networked printers
Preferred
Prior experience with Linux is a plus
Benefits
Medical, Dental and Vision Insurance Plan options.
Pet Insurance Plan.
401k Plan with Employer Match.
Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
Employee Assistance Program (EAP).
Employee Referral Bonus Program.
Career development and potential for advancement opportunities.
Performance bonuses.
Employee Recognition Rewards Program.
Company
Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$190MKey Investors
Comvest Credit Partners
2021-06-22Debt Financing· $190M
2013-12-16Acquired
Leadership Team
Dan McArdle
Co-Founder and CTO
Joan Stone
Chief Financial Officer
Recent News
GlobeNewswire News Room
2025-03-19
2022-06-11
Company data provided by crunchbase