Aramark Destinations · 18 hours ago
Customer Service Representative
Rockville, MD, US, 20850
Full-time
Onsite
Entry, Mid Level
$22/hr - $27/hr
2+ years expAramark Destinations is seeking a Customer Service Representative to support the day-to-day operations of Avendra’s Customer Service Department and Call Center. The role involves providing world-class customer service and serving as a point of contact for customer inquiries regarding products and services.
Hospitality
Responsibilities
Effectively support the day-to-day operations of Avendra’s Customer Service department
Provide customer service support to all Avendra Customers, with a primary focus on Avendra customers utilizing the iBuyEfficient and Nexus platforms
Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
Identify and resolve system and service-related concerns expressed by customers
Monitor and maintain technical integrations with various systems: EDI transmissions, Accounts Payable Integrations, Supplier Catalog Integrations
Develop and maintain ongoing mastery of the internal Administration Tools, Avendra Supplier programs and Avendra’s E-Commerce platforms
Consistently portray a strong, positive message to the team based on set directives, established team goals, company goals and general company philosophy
Responsible for the seamless integration and on-going support of iBE Clients
Collaborate with Manager, Customer Service and other key stakeholders internally and externally to ensure Customer Satisfaction
Conduct Nexus client demos, implementations and customer training
Provide timely support to key internal and external stakeholders
Interact with all levels of management within Avendra in addition to our supplier and customer base
Support release of new technology by conducting user acceptance testing and providing the voice of customer feedback
Identify opportunities for process improvement of through refined procedures, tools/templates, and by leveraging technology
Support the onboarding and training of new hires
Complete special projects/assignments as requested by the Manager of Customer Service
Provide support on holidays or weekends when required
Qualification
Required
Excellent customer service skills and telephone etiquette
Ability to effectively navigate through multiple IT platforms
Strong communication and interpersonal skills (written and verbal)
Excellent organizational skills – great attention to detail. Ability to function in a multi-tasked and fast paced environment Excellent listening, analytical skills and ability to be impartial
Ability to prioritize time sensitive issues
Willingness to work flexible hours when required
2-4 years of experience
BS/BA in relevant field or equivalent years' experience preferred
Preferred
Training experience in a group, individual, or online setting a plus
Experience in hospitality, purchasing and/or procurement a plus
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
Bilingual in Spanish/English a plus
Benefits
Generous PTO, Vacation and 9 paid holidays
Volunteer days, community partnerships, Employee Assistance Program
Employee discounts on select services and products
Your choice of three medical plan tiers, two carriers to choose from
Adoption Assistance & Paid Parental Leave
Tuition Funding Sources and Scholarship Programs
Retirement plan (401K or SIRP for those eligible) with match on annual contributions
Company
Aramark Destinations
Aramark Destinations delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Caroline McCulley
Talent Acquisition Partner - Destinations
Company data provided by crunchbase