MULTIVAC USA · 11 hours ago
Field Application Support Specialist
Kansas City, MO
Full-time
Onsite
Mid Level
4+ years expMULTIVAC USA is seeking a Field Application Support Specialist to provide hands-on troubleshooting, repair, and installation support in the field. This role serves as the primary technical contact between the company and factory staff, ensuring efficient operation and resolving complex issues related to equipment and applications.
Machinery
Responsibilities
Provide complex hands-on technical assistance by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues for specific equipment and applications at customer sites
Serve as a lead technical resource for escalated issues related to your respective product focus and application competency
Support efforts to optimize commissioned machinery in order to gain operating efficiency and prevent unnecessary downtime
Actively partner with MULTIVAC international headquarters to develop technical cooperation, lead the resolution of quality and application issues, and work other assigned directives to support MUUS operations related to your product and application focus
Coordinate documentation projects with relevant factories (MUWO, MUMI, TVI, Fritsch, and other equipment suppliers) to acquire all necessary mechanical prints, schematics, BOMs, training documents, and any other necessary items to successfully troubleshoot machinery
Develop and maintain technical reference material for internal and external customers’ use. Provide technical documentation to internal and external customers as necessary
Frequently travel to participate in training, Factory Acceptance Tests, assessments of customer applications, and perform field service or assist Field Service Technicians at client sites
Routinely provide remote technical support in the contact center alongside Help Desk staff
Perform other tasks as needed in support of internal and external customers
Qualification
Required
Associate's Degree or equivalent technical certification in electrical or mechanical engineering or similar discipline and four years related experience in field service or manufacturing; or equivalent combination of education and experience
Working knowledge of mechanical, electronic, and operational aspects of machines
Advanced understanding of three-phase induction and servo motors, stepper motors, drives, and controllers
In-depth knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles
Modular PLC troubleshooting experience necessary
Proficient in Microsoft Office, particularly Word and Excel
Working knowledge of ERP systems, database applications, contact management software, manufacturing software, and project management software
Current valid driver's license and the ability to obtain a passport for travel as required by position
Company
MULTIVAC USA
We take great pride in setting the industry standard in technology, efficiency, and reliability through our expertly engineered products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Malott
President / CEO
Christine Rawlins, SPHR, SHRM-SCP
SR. HUMAN RESOURCES DIRECTOR
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