LanceSoft, Inc. · 5 hours ago
Cloud Support Engineer
Atlanta, GA
Contract
Onsite
Mid Level
$40/hr - $45/hr
3+ years expLanceSoft, Inc. is seeking a Cloud Support Engineer to provide technical support for Cloud infrastructure related to Global Playout Services. The role involves troubleshooting multi-channel playout automation systems and ensuring a reliable on-air product by monitoring and controlling system configurations.
Information Technology
Hiring Manager
Nikunj Adwani
Responsibilities
Provide technical support of Cloud infrastructure for Global Playout Services
Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures
Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols
Monitoring & Control system configuration and support to maintain a stable, reliable on-air product
Understanding of signal routing control systems to route video/audio and Video-over-IP signals
Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps
Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components
Creation and use of standard operating procedures, technical reference documents and drawings
Work closely with vendors and/or internal departments for optimal hardware/software configuration and support
Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues
Qualification
Required
Provide technical support of Cloud infrastructure for Global Playout Services
Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures
Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols
Monitoring & Control system configuration and support to maintain a stable, reliable on-air product
Understanding of signal routing control systems to route video/audio and Video-over-IP signals
Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps
Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components
Creation and use of standard operating procedures, technical reference documents and drawings
Work closely with vendors and/or internal departments for optimal hardware/software configuration and support
Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues
Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs)
Deep understanding of Windows and Linux servers and/or workstations
Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools
Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams
Working knowledge of remote support tools
Bachelor's degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience
Minimum three years of experience as a hands-on IT engineer in a cloud-based broadcast, post-production, or other operational environment
Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights
Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines
Ability to work effectively as part of a team or individually with minimal supervision
Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training
Ability to perform well in a high-pressure environment and maintain superior customer service demeanor
Preferred
Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus
Knowledge of networking, firewalls, routers, Active Directory & load balancers
Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment
Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus
Preferred understanding of broadcast automation systems
Demonstrated knowledge of serial digital broadcast equipment and measurement equipment
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase