Marriott International · 6 days ago
Associate Director -Sales AAAA
201 Waterfront St, National Harbor, MD, 20745, US
Full-time
Onsite
Lead/Staff, Director/Executive
$129K/yr - $168K/yr
2+ years expMarriott International is a leading hospitality company, and they are seeking an Associate Director of Sales to lead the property’s group sales efforts. The role involves achieving group revenue goals, providing leadership to the sales team, and building long-term customer relationships to maximize revenue opportunities.
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Responsibilities
Manages, directs and assists the on-property Destination Sales Executive in site inspections and pulls through business to achieve revenue goals for all opportunities booked through the Group Sales team within the Sales Office
Participates within sales leadership team with Director of Sales and Marketing (DOSM), Director of Group Sales (DOGS) and Revenue teams for both properties
Acts as the primary point of contact in resolving customer issues, contract issues and Group Lodging Organization (GLO) wide opportunities for bookings that are kept on property
Acts as lead "sales leader" on site inspections (e.g., warm welcome, chef tables, fond farewell)
Assists Director of Sales and Marketing (DOSM) and Director of Group Sales (DOGS) on executing corporate/ regional/ brand requests for information and data as well as owner meetings
Assists Director of Sales and Marketing (DOSM) and Director of Group Sales (DOGS) with execution of brand initiatives (e.g., Closing Day, stretch goals, Critical Control Points (CCP's), etc)
Participates in and aids in the completion of each hotel's business plan calls, group segment calls, and period end review calls
Provides specific sales representation at Line Up, Staff meeting, General Sessions, Projections meeting, and Strategy meetings
Acts as primary point of contact for Group Sales Organization (GSO) organization and attends targeted Key Account Customer events
Assists DOGS in organizing all Familiarization Tours (FAMS) for Group Lodging Organization (GLO)
Provides oversight for Delphi system to maintain data integrity
Develops and manages group sales revenue and operation budgets, and provides forecasting reports
Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market
Assists with selling, implementation and follow-through of group sales promotions
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Participates in and practices daily service basics of the brand (e.g., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, etc.)
Verifies that the property implements a seamless turnover from sales to operations and back to sales, while consistently delivering high level of service
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
Perform other duties, as assigned, to meet business needs
Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to establish the property needs are being achieved and the sales efforts are complementary, not duplicative
Interacts with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to establish guest satisfaction
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and esablishing their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Coordinates and deploys group sales resources on-property to establish pull-through and sustainment of sales strategies and selling solutions
Develops a close working relationship with operations to execute strategies at the hotel level
Functions as the leader of the property’s group sales effort for specific group business and Destination Sales Executives
Manages and directs the on-property dedicated group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share
Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel
Manages and directs the on property administrative support team
Provides leadership, mentoring and support for direct reports
Sets goals and completes performance management responsibilities for all direct reports
Shares responsibility for achieving group revenue goals, guest and associate satisfaction
Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events
Qualification
Required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area
Preferred
4 year college degree
Demonstrated skills in supervising a team
Group sales experience
Benefits
A wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
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Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
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2025-11-12
2025-11-09
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