Core One · 18 hours ago
Technical Associate
Sterling, VA
Full-time
Onsite
Entry Level
1+ years expCore One is looking for a Technical Associate to join their engineering team, providing hands-on experience in IT and engineering. The role involves technical support, network and infrastructure maintenance, and field operations, aimed at professional development and exposure to various technical disciplines.
ConsultingManagement ConsultingTraining
Responsibilities
Provide first-line technical support for end-users, handling troubleshooting requests, password resets, and access provisioning
Identify root causes of technical problems and implement effective troubleshooting steps to resolve them
Perform basic system administration tasks like user account management, access control, and system updates
Provide technical training to end-users on new software applications and system features
Monitor and maintain network infrastructure including routers, switches, firewalls, and VPN configurations
Assist with network troubleshooting, configuration changes, and performance monitoring
Support project-specific network infrastructure under guidance of senior engineers
Assist with the installation, configuration, and maintenance of computer hardware, software systems, and hypervisors
Conduct on-site installations, system deployments, and hardware configurations at customer locations
Support field operations and customer site engagements, including multi-site deployments
Perform site surveys, equipment setup, and customer handoff procedures
Travel as needed to support programs and client engagements
Create and maintain technical documentation including troubleshooting guides, knowledge base articles, runbooks, and process manuals
Work with other technical teams to identify and resolve complex issues, ensuring seamless system integration
Stay updated on new technologies and product features to effectively support team operations
Effectively communicate technical challenges, options considered, and recommended solutions to senior leaders
Participate in cross-training program across help desk, network operations, field support, and system administration
Evaluate technologies and commercial products for potential customer applicability
Must be a self-starter with the ability to work independently with minimal supervision
Qualification
Required
A baseline understanding of hardware, operating systems (Windows, Linux), and networking fundamentals (TCP/IP, DNS, VPNs)
Strong problem-solving skills and resourcefulness
Clear communication skills, with the ability to explain technical concepts to non-technical audiences
Willingness to travel
Genuine curiosity about how systems work and a commitment to continuous learning
Preferred
A degree is preferred but not required
1-3 years' relevant experience in IT support, network administration, or field operations
Experience with network monitoring tools and troubleshooting methodologies
Hands-on experience with hardware installation and configuration
Familiarity with system administration and infrastructure management
Benefits
Competitive compensation and benefits packages
Company
Core One
Core One is the frontier of innovative ideas and creative solutions to solve our nation's most complex challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Koo
President and Co-Founder
Henry Pagoada
Intermediate Computer Network Operations (CNO) Instructor
Recent News
Washington Technology
2025-03-10
2023-05-08
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