Compunnel Inc. · 1 day ago
IT Support Engineer
Somerset, NJ
Contract
Onsite
Mid Level
$30/hr - $35/hr
3+ years expCompunnel Inc. is seeking an IT Support Engineer to manage end user and GMP machines support in the pharmaceutical industry. The role involves providing technical support, ensuring compliance with regulatory requirements, and maintaining laboratory and manufacturing control systems.
Information Technology & Services
Hiring Manager
Pankaj Kumar Goswami
Responsibilities
Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools
Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis
Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities
Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements
Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS
Perform L1 tasks on Server, Network and Telecom Infrastructure in Lupin USA & Canada as needed
Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies & platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management
Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE
Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)
Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances
Maintain inventories of endpoint devices, GMP assets and applications
Ensure 100% compliance with the GMP Policies and Procedures
Qualification
Required
Bachelor's degree (IT) or similar Desired Certifications
3 – 5 years' experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment
Working Knowledge of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)
Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation
Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories
Preferred
Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase