Stanley Black & Decker, Inc. · 1 day ago
Service Representative II
Salt Lake City, UT, United States
Full-time
Onsite
New Grad, Entry LevelStanley Black & Decker, Inc. is the World’s largest tool company, and they are seeking a Service Representative II to join their DeWALT Customer Service team. The role involves handling customer orders, answering product inquiries, and resolving service issues to enhance customer satisfaction and drive sales.
IndustrialManufacturingRetail
Responsibilities
Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services
Conduct customer sales and service both at the counter and via phone
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Qualification
Required
The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands
Experience reading schematics and determining parts needed for specific tool repairs
Experience in a customer-facing role within a Retail/Service environment
A high degree of integrity and accountability
Dependability, reliability, and the ability to work with minimal supervision
Superior customer service and salesmanship skills
Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook
Preferred
Bilingual proficiency preferred
Benefits
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
Paid Time Off, including paid vacation, holidays & personal days.
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
Founded in 1843
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Amir Kashani
Director AI and Digital Product Development
Recent News
2026-01-20
2025-12-24
Company data provided by crunchbase