Adyen · 2 days ago
Head of Professional Services Excellence
Chicago
Full-time
Onsite
Director/Executive
$190K/yr - $250K/yrAdyen is a financial technology platform providing payments, data, and financial products to major clients like Meta and Microsoft. They are seeking a Head of Professional Services Excellence to lead a transformative team focused on improving operational excellence, enhancing merchant experience, and driving continuous improvement across Professional Services.
Financial ServicesFinTechMobile AppsMobile Payments
Responsibilities
Set the vision, strategy, and priorities for the PS Excellence team, aligned with PS, OPS and company-level objectives
Operate as a peer to the PS leadership team, helping develop and operationalize the Professional Services strategy by translating high-level ambition into a clear roadmap of initiatives and capabilities
Act as a thought partner to the VP of PS and your peers on how PS should scale, mature, and operate
Own the portfolio of PS-wide initiatives that improve how we operate (processes, tooling, ways of working, service models)
Ensure initiatives are well-defined, well-prioritized, and actually delivered, partnering closely with domain leaders to embed changes into day-to-day operations
Drive a step-change in operational excellence across PS with a clear focus on improving the merchant experience, reducing friction across workflows, and increasing consistency in PS delivery
Own the structure, planning cycles, and operating rhythms for key PS-wide initiatives
Build and lead a high-performing team with clear ownership, strong collaboration, and high accountability
Operate as a senior leader in the PS and OPS ecosystem, partnering closely with domain leaders and other cross functional stakeholders
Create organizational structure, reduce complexity, and enable your team to navigate ambiguity in a fast-changing environment
Qualification
Required
Set the vision, strategy, and priorities for the PS Excellence team, aligned with PS, OPS and company-level objectives
Operate as a peer to the PS leadership team, helping develop and operationalize the Professional Services strategy by translating high-level ambition into a clear roadmap of initiatives and capabilities
Act as a thought partner to the VP of PS and your peers on how PS should scale, mature, and operate
Own the portfolio of PS-wide initiatives that improve how we operate (processes, tooling, ways of working, service models)
Ensure initiatives are well-defined, well-prioritized, and actually delivered, partnering closely with domain leaders to embed changes into day-to-day operations
Drive a step-change in operational excellence across PS with a clear focus on improving the merchant experience, reducing friction across workflows, and increasing consistency in PS delivery
Own the structure, planning cycles, and operating rhythms for key PS-wide initiatives
Build and lead a high-performing team with clear ownership, strong collaboration, and high accountability
Operate as a senior leader in the PS and OPS ecosystem, partnering closely with domain leaders and other cross functional stakeholders
Create organizational structure, reduce complexity, and enable your team to navigate ambiguity in a fast-changing environment
You are a visible, senior leader who brings structure, calm, and direction in ambiguous, fast-changing environments
You are comfortable operating as a peer to other senior leaders and influencing at all levels of the organization
You have demonstrated experience developing a high performing geographically distributed team, demonstrating you can lead effectively in a remote setting
You lead by example with a hands-on approach. Rolling up your sleeves to design scalable initiatives and effectively implementing new or revised operational models
An excellent communicator who builds trust and alignment with peers, cross-functional partners, and senior stakeholders
You are a strong operator who cares about how the organisation actually runs and holds a high bar on quality, consistency, and scalability
You demonstrate long-term thinking and have the ability to connect tactical decisions to long-term strategy and think several moves ahead
Low-ego, pragmatic, and impact-driven, focused on making the organisation work better
Benefits
The total Compensation Package includes base compensation and equity (RSUs).
Company
Adyen
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Adyen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (8)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$266MKey Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M
Leadership Team
Pieter van der Does
CEO & co-founder
Tom Adams
Chief Technology Officer
Recent News
2026-01-25
2026-01-25
2026-01-23
Company data provided by crunchbase