Bilt · 1 day ago
Director, Physical Security Operations
New York, NY
Full-time
Onsite
Mid, Senior Level
$130K/yr - $175K/yr
7+ years expBilt is the loyalty program for renters, transforming rent payments into valuable rewards while connecting members with exclusive Neighborhood Benefits™. They are seeking a Director of Physical Security Operations to lead operations across their headquarters in NYC, ensuring a secure and welcoming environment for employees and guests.
FinTechLoyalty ProgramsReal EstateRental Property
Responsibilities
Oversee physical security operations for our 7-floor public and private office, with a focus on maintaining an environment that’s secure, welcoming, and seamless
Lead the strategy and execution of all security systems and infrastructure — including access control, facial recognition, camera systems, and visitor management tools
Manage and elevate our third-party security team — from training and scheduling to overall tone and service — ensuring they operate with warmth, consistency, and a strong sense of presence
Partner with Workplace, IT, and Design teams to ensure security elements are thoughtfully integrated into both the physical space and daily operations
Own policies and protocols that support employee and visitor safety across regular workdays, VIP visits, and internal events
Proactively assess and evolve our safety posture, using technology, culture, and operational excellence to stay ahead of the curve
Qualification
Required
Have 7+ years of experience leading physical security in a high-touch environment — hospitality, tech, retail, or similar
Experience with security technology (think facial recognition; camera set ups) and experience being the liaison between security and IT
Have overseen large, multi-level office spaces or high-traffic public/private environments
Know how to use security systems and infrastructure not just to monitor, but to enable — creating smoother, smarter, more intuitive experiences
Are thoughtful about how physical security contributes to the broader employee and guest experience — from arrival to exit
Operate with calm, clarity, and strong communication
Take pride in delivering a consistent, elevated experience every day — from technology performance to team professionalism
Want to be part of a workplace that values culture, creativity, and best-in-class operations across every dimension
Benefits
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
Company
Bilt
Bilt is a housing and neighborhood commerce network that transforms spend into rewards and benefits for everyone involved, and the first program to allow members to earn rewards on rent and HOA payments while building a path to homeownership.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$813.3MKey Investors
Teachers’ Venture GrowthGeneral CatalystLeft Lane Capital
2025-07-10Series Unknown· $250M
2024-08-01Series Unknown· $150M
2024-01-24Series Unknown· $200M
Leadership Team
Margette Hepfner
President, Housing
Recent News
Business Insider
2026-01-16
Crowdfund Insider
2026-01-16
Company data provided by crunchbase