Cencora · 16 hours ago
Account Manager - Freight/Logistics
United States
Full-time
Remote
Mid, Senior Level
$74K/yr - $106K/yr
3+ years expCencora is an innovative company focused on creating healthier futures, and they are seeking an Account Manager to support their freight and logistics management service. The role involves developing and maintaining long-lasting relationships with strategic health system customers, ensuring their needs are met, and delivering a positive customer experience.
Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical
Responsibilities
Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer’s organization to drive optimal customer experience
Operationalizes customer servicing requirements including serving as a point of escalation
Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer
Plans, executes, problem solve and monitors initiatives that have direct impact to internal Cencora functional teams and/or external customers (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes)
Proactively identifies best practices/initiatives to scale or apply to other like Health System owned customers to drive growth / improve customer experience
Evaluates interaction trends and proactively develops and implements improvement programs
Develops & maintains customer-specific documentation to support account management (e.g., operations manuals, account profiles, customer contacts)
Ensure customers are aware of any changes to offerings related to processes and procedures, including operation and business management changes
Develop, lead, and drive operational solutions to customers, solicit feedback and actionable inputs internally/externally based on the initiative. (e.g., ABCOrder, ISO, Cart Optimization, Tote Consolidation)
Collaborates with other teams to develop Health System specific initiatives; proactively identifies potentials risk(s); develops and implements strategies to mitigate identified risks; manages issue resolution process
Prepares and participates in comprehensive customer quarterly business reviews in partnership with sales by providing financials, iniative milestones and service metrics
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones
Provides back-up coverage to support team members while they are out of the office
Must be willing to travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required
Performs related duties as assigned
Qualification
Required
Requires broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or requires three-five plus years of directly related and progressively responsible experience
Experience in region account planning and execution required
Strong verbal and written communication, strategic planning, and project management skills
Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Strong customer service skills able to courteously interact with customer to ensure a positive customer experience
Demonstrated consultative skills and ability to effectively facilitate groups to consensus; ability to create trust and confidence quickly
Demonstrates a proactive 'can do' attitude
Excellent follow-through skills
Demonstrated project management skills, including the ability to lead, manage, & support multiple projects with diverse scope in a cross-functional environment
Experience in organizing, planning, and executing projects from vision through implementation
Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
Preferred
Healthcare and/or Logistics experience preferred
Benefits
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Variety of training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities
Company
Cencora
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.83B2024-12-02Post Ipo Debt· $1.8B
2024-02-05Post Ipo Debt· $500M
2022-11-07Post Ipo Secondary· $500M
Leadership Team
Robert Mauch
President and Chief Executive Officer
Mike Baca
Senior Director, AI Platforms & Solutions
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase