Vanderbilt University · 1 day ago
Operations Services & Solutions Service Manager
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expVanderbilt University is seeking an Operations Services & Solutions Service Manager to enhance service delivery through innovative UX/UI principles. The role involves leading transformative programs, collaborating with senior leadership, and integrating emerging technologies to optimize processes and drive operational effectiveness.
E-LearningEducationHigher Education
Responsibilities
Serve as a thought leader in user-centric design, overseeing the implementation of innovative User Experience/User Interface (UX/UI) principles to enhance service delivery and ensure alignment with Vanderbilt's mission and vision
Lead the implementation of transformative programs and initiatives aimed at streamlining operations, driving efficiency gains, maximizing organizational effectiveness, and enhancing the staff experience with minimum oversight from senior leadership
Collaborate closely with the Sr. Director, Operational Optimization to align operational priorities with institutional goals and objectives, ensuring strategic initiatives are executed with precision and impact
Leverage advanced analytics and data-driven insights to identify trends, opportunities, and areas for improvement, driving evidence-based decision-making and continuous enhancement of operational performance
Provides budget oversight and management for assigned programs, projects, or operational areas
Champion the integration of emerging technologies, including artificial intelligence and automation, to optimize processes, enhance scalability, and unlock new avenues for growth and development
Serve as a visible advocate for Vanderbilt's core values, promoting a culture of belonging, collaboration, self-direction, and growth throughout the organization
Lead by example, inspiring and empowering fellow team members to achieve excellence and embrace a mindset of continuous learning and professional development
Champion measurable continuous improvement by optimizing people, processes, and technology, including AI, to democratize access and opportunity to learning, development, and growth opportunities across the organization
Provide guidance, coaching and training to other staff within the job area
Additionally, undertake any other responsibilities as needed
Qualification
Required
Bachelor's degree or equivalent in Business, Operations Management, Human Resources, or a related field is required
Minimum of 5 years in operations or a similar role within a complex organizational setting required
Proven ability to develop and implement measurable operational processes and improvements
Strong program management skills with a track record of innovation, benchmarking and leading program implementation from conception to completion
Proficient with Microsoft Office Suite and project management applications
Experience utilizing GenAI to enhance and automate responsibilities where possible
Experience analyzing data and dashboards to make informed decisions regarding program management and operational effectiveness
Preferred
Experience in utilizing contemporary HCM(Human Capital Management)(e.g., Oracle), LMS (Learning Management Systems), and cloud-based people platforms a plus
Company
Vanderbilt University
Vanderbilt University is a private research university offering undergraduate, graduate, and professional programs.
1001-5000 employees
H1B Sponsorship
Vanderbilt University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (91)
2023 (87)
2022 (58)
2021 (62)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$28.55MKey Investors
Mark AbkowitzNational Science Foundation
2018-11-07Grant· $4.5M
2018-04-18Grant· $0.55M
2015-07-10Grant· $12.8M
Leadership Team
B
Bharat Bhuva
Professor
Bill Blot
Professor
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