BEUMER Group · 14 hours ago
Customer Support Team Coordinator
Somerset, NJ
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
4+ years expBEUMER Group is an international manufacturing leader in intralogistics, and they are seeking a Customer Support Team Coordinator to provide high-level administrative and operational support for the Customer Support function. This role involves coordination, communication, and support for cross-functional teams in a fast-paced environment.
Industrial AutomationInformation TechnologyManufacturingWarehouse Automation
Responsibilities
Provide administrative support to the VP & GM of Customer Support, including calendar management, expense processing, meeting coordination, and preparation of materials
Assist with reporting, presentations, and documentation related to customer support operations and initiatives
Support the customer support team with proposal, creation, electronic file transfers, and resolving business software issues
Run and distribute weekly sales pipeline reports and collaborate with sales leaders to maintain data accuracy
Act as the central point of coordination for the Customer Support organization
Manage meeting cadence, agendas, action items, and follow-ups to ensure accountability
Facilitate clear, timely communication across customer support teams and leadership
Coordinate departmental onboarding activities for new customer support team members
Ensure new hires have access to tools, systems, documentation, and key stakeholders
Support leadership alignment during onboarding and transitions
Partner with customer support leaders to support planning, execution, and tracking of key initiatives
Coordinate leadership meetings, offsites, and team events
Help maintain consistency in processes, communications, and best practices across the organization
Qualification
Required
4+ years of experience in coordination, administrative, or operations support role (customer support or services environment preferred)
Strong organizational and time-management skills with exceptional attention to detail
Excellent writing and communication skills with proficiency in Microsoft Office, especially Excel and PowerPoint
Proven ability to manage multiple priorities and stakeholders
Comfortable working with senior leaders and handling confidential information
Expand knowledge and education regularly through research, best practices
Preferred
Experience supporting customer support, customer success, or service organizations
Proactive, solution-oriented mindset
Ability to work independently while collaborating across teams
Strong follow-through and accountability
Benefits
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Company
BEUMER Group
BEUMER Group is an international manufacturing leader in intralogistics.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Markus Schmidt
Chief Executive Officer & President, BEUMER Corporation
Sean Kennedy
Vice President and General Manager Customer Support
Recent News
2026-01-20
2025-12-22
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