Freedom Mortgage · 12 hours ago
Insurance and Loss Draft Manager
United States
Full-time
Onsite
Senior Level
7+ years expFreedom Mortgage is a company focused on providing mortgage solutions, and they are seeking an Insurance and Loss Draft Manager to oversee the daily operations of the insurance department. This role involves managing both onshore and offshore teams, ensuring compliance, quality control, and vendor performance in insurance servicing functions.
Financial ServicesInsuranceMortgage
Responsibilities
Maintain and update the insurance capacity model to support forecasting and workload distribution
Conduct time studies for both offshore and onshore processes to identify efficiency opportunities
Oversee and perform QA reviews of onshore, offshore and 3rd party vendors work to ensure compliance with investor, insurers, and internal standards
Update and maintain insurance and loss draft control reports and exception tracking
Provide coaching, mentoring, and performance reviews for staff, focused on accuracy, productivity, and service quality
Facilitate performance metric reviews and implement improvement plans as needed
Serve as daily SME support for escalated and complex questions
Create and maintain job aids, procedures, and training documentation for insurance operations
Update control reports, requirements, and related documentation
Develop new control and exception reports as operational needs evolve
Validate and monitor SLA metrics provided by the vendor to ensure adherence to contractual performance standards
Investigate vendor errors, root-cause issues, and implement corrective action plans as necessary
Collaborate with vendors to maintain and enhance process efficiency, accuracy, and compliance
Manage all access and system updates for vendor employees in the internal company system
Performs other related duties as assigned
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
7+ years of mortgage servicing, escrow, or insurance administration experience required
Strong knowledge of investor guidelines (Fannie Mae, Freddie Mac, USDA) and CFPB/FDPA compliance standards specific to Hazard/Flood Insurance and Loss Drafts
Proven experience leading staff and/or managing vendor performance
Excellent communication, problem-solving, and analytical skills
Excellent organizational and follow-up skills
Self-motivated and team player
Preferred
Familiarity with servicing systems such as LoanServ or MSP and insurance vendor platforms
Company
Freedom Mortgage
Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process.
5001-10000 employees
H1B Sponsorship
Freedom Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (25)
2023 (36)
2022 (75)
2021 (88)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$1.55B2025-08-20Debt Financing· $500M
2023-06-27Debt Financing· $1.05B
Leadership Team
Stan Middleman
President, Chief Executive Officer
Steven Fasman
Executive VP & Executive Advisor to the CEO
Recent News
2025-10-24
2025-10-20
Company data provided by crunchbase