Altair Global · 16 hours ago
Customer Experience Consultant - Home Sale
Frisco, TX
Full-time
Hybrid
Mid Level
3+ years expAltair Global is seeking a Customer Experience Consultant to enhance customer satisfaction in home sale programs. The role involves managing customer relocation files, negotiating with real estate agents, and ensuring compliance with IRS regulations while providing comprehensive support throughout the relocation process.
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Responsibilities
Responsible for providing a positive customer experience, using X-check/survey scores from customer feedback as a measurable factor of performance
Responsible for a caseload of files on programs/clients - assignments will primarily focus on home sale programs, but may include other types of programs/files
Learn, understand and administer assigned clients’ relocation programs including all policies, processes, and practices; clients with multiple policies and complex services offerings i.e., full home sale and capped programs which include development and management of budgets
Handle negotiations with real estate agents/brokers and sellers within the parameters of third-party home sale transactions to meet IRS regulations
Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer
Knowledgeable about Altair service partners; serve as primary point of responsibility and coordination between service partners and customer
Manage all data pertinent to each customer’s relocation file; document all relocation activities and transactions in the appropriate Altair information system
Understand and manage costs connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses
Understand and manage data by using appropriate reporting tools
Direct day-to-day activities for assigned Associate, as appropriate
Qualification
Required
High School diploma or the equivalent combination of experience, skills, training, and education required
3 years of experience as a relocation consultant
Comprehensive knowledge and understanding of domestic relocation
Strong knowledge of Microsoft Office Products, Word, and Excel and databases; proficient with internal databases
Able to confidently communicate at multiple levels with customers, clients and service partners
Adept at interpreting, applying and communicating complex policies and service offerings
Excellent negotiating and persuasion skills
Strong project management skills; ability to manage multiple projects simultaneously
Calm under pressure; well-developed conflict management and consensus building skills
Able to make effective difficult business decisions based on factual information using good logic and common sense
Preferred
Bachelor's degree
Real estate license preferred; must have thorough understanding of home sale contracts and closing packages and associated documents/disclosures
Knowledge of additional software packages is preferred
Company
Altair Global
Altair Global is an independent, full-service relocation management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Sterling
Chief Executive Officer
Jason Beaudreau
Chief Technology Officer
Recent News
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