The Phoenix Group · 22 hours ago
Customer Support Representative
New York, NY
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expThe Phoenix Group is seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike, handling responsibilities from front desk coordination to travel support.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Sarah K.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests
Deliver responsive, high-touch customer service in person, by phone, and through digital channels
Collaborate with teammates to share responsibilities and maintain seamless operations
Partner with other departments to direct inquiries and resolve issues efficiently
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination
Basic troubleshooting experience
Qualification
Required
High school diploma or equivalent required
3–5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support)
Basic troubleshooting experience
Preferred
Prior exposure to professional services or corporate environments a plus
Prior exposure to basic level technical support
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase