Associa · 16 hours ago
Onsite Community Administrative Assistant
Richardson, TX
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expAssocia is a leading HOA management company, and they are seeking an Onsite Community Administrative Assistant to serve as a liaison between the HOA management and residents. The role involves providing essential administrative support, addressing resident inquiries, and ensuring smooth HOA operations.
AccountingCommunitiesConsultingProperty ManagementReal Estate
Responsibilities
Serving as the first point of contact for residents, addressing inquiries, concerns, and complaints professionally and efficiently
Providing crucial administrative support to the Association Manager, ensuring smooth day-to-day operations
Communicating HOA policies, rules, and upcoming events via newsletters, emails, and community meetings
Maintaining accurate records, preparing reports, and assisting with documentation to support effective property management
Managing calendars, scheduling appointments, and coordinating meetings to optimize the team's productivity
Mediating disputes and assisting in resolving resident concerns in accordance with community regulations
Maintaining databases for amenity access cards and gated entry systems (toll tags, windshield stickers, codes, and resident updates)
Handling access card and reservation applications for association amenities and new owner/leasing welcome packets
Building positive relationships with clients, residents, and vendors, demonstrating a commitment to excellent customer service
Creating and distributing marketing materials such as flyers, emails, websites, and newsletters to promote community events and updates
Conduct weekly inspections of residential properties for compliance with HOA rules and regulations
Tracking and reporting ongoing property compliance concerns to ensure timely resolution
Qualification
Required
Prior experience in HOA management, property inspection, community relations, or administrative support
Strong interpersonal and communication skills, able to address resident concerns effectively
Detail-oriented with the ability to document findings and prepare reports accurately
Strong problem-solving abilities and conflict resolution skills
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Ability to communicate with multiple stakeholders, for example community managers, vendors, peers, clients
Able to work effectively with others in person and in group settings
Able to prioritize, manage time, and meet deadlines
Able to interpret verbal and/or written instructions at a proficient level
High School Diploma or GED Required
At least one year of directly related or closely related experience
Ability to work effectively in an on-site office setting
Preferred
Familiarity with HOA governing documents, policies, and building codes is a plus
Benefits
Medical, dental, and vision insurance
401k
Disability insurance
Support with wellness and development initiatives
Company
Associa
Associa provides management and consultancy services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-06-11Private Equity
Leadership Team
Michelle Johnson
SVP, Chief Information & Transformation Officer
Debra Warren
Vice President of Learning and Development
Recent News
GlobeNewswire
2026-01-05
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