hackajob · 12 hours ago
Senior Performance and Metrics Analyst
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years exphackajob is collaborating with MANTECH to connect them with exceptional tech professionals for this role. The Senior Performance and Metrics Analyst will be responsible for analyzing complex business processes and developing a centralized dashboard using Power BI to enhance performance visibility and insights.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead the design, development, and deployment of a comprehensive, one-stop performance dashboard solution utilizing Power BI to visualize key metrics, track progress against goals, and communicate performance insights to stakeholders
Administer and optimize JIRA and Confluence environments to support performance data collection, reporting workflows, and collaborative analysis within Agile teams
Conduct in-depth analysis of performance data to identify trends, anomalies, and root causes of performance issues, providing actionable insights and recommendations for improvement as well as data analysis and provide recommendations based on analysis, develop and brief metrics
Align services and processes to ITIL4 and the NIST Cyber Security Framework
Collaborate closely with cross-functional Agile teams and project stakeholders to understand performance requirements, establish measurement frameworks, ensure data accuracy and integrity, analyze and define business processes, develop cost/benefit analyses aligned with FinOps principles, document requirements, and create reports and dashboards to present actionable insights
Provide project management support to ensure that all tasks are completed on time and within budget
Research industry trends, emerging technologies, and best practices to identify opportunities for continuous improvement and innovation in the combined network, security, and cloud operations domain
Qualification
Required
Bachelor's Degree in Information Security, Computer Science, Business Management, Data Analytics or related field
8+ years of experience in project management, data analytics, and financial modeling
Demonstrated understanding of Agile methodologies (e.g., Scrum, Kanban) and their application to performance management
Proven expertise in administering JIRA and Confluence for workflow and data management
Advanced proficiency in developing interactive dashboards and conducting complex data analysis using Power BI
Understanding of ITIL4 principles
Proficiency with Microsoft Office Suite, i.e., Word, Excel, PowerPoint, Teams, and SharePoint
Must have a current/active Secret clearance with the ability to obtain and maintain a TS/SCI
The ability to obtain and maintain a DHS EOD suitability is required prior to starting this position
Preferred
FinOps Certification
PMO experience
Previous Network Operations Center (NOC) or IT Operations experience
One of the following certifications: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), Certified Data Management Professional (CDMP), Six Sigma Certification, ITIL4
ServiceNow Certification
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
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