Fetch-A-Tech · 18 hours ago
HVAC Service Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
$80K/yr - $130K/yr
5+ years expFetchatech is dedicated to providing high-quality plumbing and HVAC solutions in Las Vegas. The HVAC Service Manager will oversee the operations of the HVAC Service Department, ensuring exceptional service delivery, team development, and operational excellence.
Building MaintenanceHeating Ventilation and Air Conditioning (HVAC)Professional ServicesService Industry
Responsibilities
Supervise, mentor, and inspire a team of HVAC Technicians
Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service
Conduct regular performance evaluations and provide constructive feedback
Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction
Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion
Ensure all work complies with company standards, safety regulations, and local codes
Oversee inventory, ordering parts and tools to support field operations
Support job estimation and pricing to maintain competitiveness and profitability
Track and report on department performance, including revenue, costs, and customer satisfaction
Monitor and manage the service department budget for operational efficiency
Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally
Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise
Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business
Ensure that all HVAC service work adheres to industry standards and company protocols
Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations
Review and resolve technical issues and service challenges, ensuring top-quality results on every job
Qualification
Required
Minimum 5 years in HVAC service, with at least 2 years in a supervisory or management role
In-depth knowledge of residential HVAC systems, including troubleshooting, maintenance, and repair
Proven ability to lead, coach, and develop teams. Strong team-building and mentoring skills
Exceptional verbal and written communication skills. Comfortable conveying technical information to both technicians and customers
Strong organizational and time-management abilities. Capable of handling multiple priorities in a fast-paced environment
Strong problem-solving skills with a commitment to delivering excellent customer service
Skilled in HVAC service management software and general business tools (e.g., Microsoft Office, ServiceTitan, etc.)
High school diploma or equivalent; associate degree in HVAC or related field preferred
Relevant HVAC certifications (e.g., EPA Certification, NATE Certification, OSHA Certification)
Valid driver's license and clean driving record
Ability to lift up to 50 pounds and work in various physical environments
Ability to work in confined spaces, on rooftops, and in other challenging locations as necessary
Preferred
Associate degree in HVAC or related field
Benefits
Performance-based bonuses
Benefits package, including health, vision, dental insurance, retirement plan, paid time off and more.
Professional development and training opportunities.
Company
Fetch-A-Tech
Fetch-A-Tech is a leading HVAC service provider including air conditioning, repairing, installation, heating, plumbing, and air filtration.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-04-12Acquired
Company data provided by crunchbase