MacAllister Machinery Co., Inc. · 19 hours ago
Manager - Product Support Sales EPG
Lansing, MI
Contract
Onsite
Senior Level, Lead/Staff
8+ years expMacAllister Machinery Co., Inc. is a company focused on Electric Power Product Support Sales, seeking a Power Systems Product Support Sales Manager. This role is responsible for driving sales growth, managing the product support sales team, and ensuring customer satisfaction in the Indiana and Michigan territories.
Manufacturing
Responsibilities
Defines the vision, strategies and priorities for Electric Power Product Support Sales that result in profitable growth in the areas of, but not limited to: Emergency standby power system preventative maintenance (CVA), repair, modification, and upgrades (Caterpillar LEPS, REPS, and competitive gen-sets and ATS)
Extended service coverage contracts
Remote monitoring and connectivity initiatives through Cat Connect and Active Management Platform products
Alternative business solutions and services such as infrared imaging, fuel cleaning, battery replacement programs
Support industrial engine aftermarket parts & service growth strategies
Key strategic accounts that have enterprise level financial and market share impacts
Complex switchgear and control system modernization upgrades, negotiated directly with end users
Long-Term Service Agreements (LTCVA) in the Advanced Energy Solutions business segment, encompassing full maintenance and repair services of continuous power gen-sets, and balance of plant system components (hydronic systems, natural gas delivery systems, etc.)
Strategic business planning and execution to maximize the parts and service share of the eroding landfill gas-to-energy business
Goal setting and performance to OEM/Caterpillar metrics: revenue, CVA, STU, PSE, POPs, CPROs, ecommerce, demand planning, customer onboarding, population accuracy
Partnership with operation peers to successfully grow business and drive customer satisfaction
Develop and execute business strategies for the EPG product support in collaboration with service leadership; lead cross-functional initiatives to match sales growth targets with labor capacity, driving operational efficiency and customer satisfaction
Oversee financial performance and metrics, including budgeting, forecasting, and profitability analysis; implement strategies to achieve aggressive revenue targets that maximize profitability
Oversee the product support sales team’s efficiency and excellence in execution, while monitoring performance metrics to drive continuous improvements in revenue, profitability, market share, and customer satisfaction. Direct, mentor, and motivate the sales team to achieve performance goals, fostering a high-performance culture through coaching, development opportunities, and succession planning to build future leadership within the team
Maintain high levels of customer satisfaction by ensuring seamless delivery of EPG aftermarket solutions; build and sustain strong relationships with key customers, suppliers, and Caterpillar; fully support the utilization and build-out of Microsoft Dynamics CRM for the product support team, and manage from it
Utilize market intelligence to identify growth opportunities, refine sales strategies, and adapt to competitive pressures. Drive efforts to expand market share for non-traditional EPG products and services
Work closely with service, rental, and EPG sales divisions to create a cohesive, collaborative approach to the customer base. Ensure seamless cooperation across teams to meet corporate objectives and improve overall performance
Ensure the project management and technical support functions are available for successful execution of the high-risk, complex aftermarket upgrade and LTCVA projects
Responsible for the execution and interpretation of policies and for the successful operation of the Product Support sales team; has authority for hiring and disciplining employees
Leads the Product Support team in terms of corporate culture; responsible for staffing and hiring of all Departmental employees; follows the Hiring Achievers process and insures only candidates who possess the necessary skills and behaviors and fit the corporate culture and Power Systems team are hired
Qualification
Required
Bachelor's degree preferably in Management, Business Administration or Engineering
10 years of experience in electrical or mechanical systems, or a related industry to power generation
8+ years of leadership experience managing sales teams in a technical sales environment
Broad mechanical background with a fundamental knowledge of diesel engines and power generation
Adept at financial management and familiar with key elements of making profit; has established track record of profitable performance, understands the use of income statements and balance sheets, can evaluate risk vs. reward and the financial ramifications of strategic decisions
Skilled in the Microsoft suite of business software
Experience with use of CRM to manage sales reporting, leverage customer information, account management, time and territory management
Exceptional leadership skills with the ability to build and sustain high-performance teams
Strong business acumen with expertise in financial analysis, budgeting, and strategic planning
Excellent planning, foresight, and strategic thinking abilities
Strong project management skills and the ability to manage multiple high-stakes initiatives simultaneously
Advanced knowledge of electric power generation systems, applications, and markets
Excellent communication skills, both written and verbal, including strong presentation skills
Ability to build and maintain effective customer and professional relationships
Ability to work in a fast-paced, high-pressure, deadline-driven environment
Approachable, coachable and open to feedback
Preferred
Caterpillar experience and knowledge
10+ years of experience in electric power generation, power systems, or a related industry
Sales Management experience with demonstrated aptitude and results in improving a sales team's skills in prospecting, relationship building, needs analysis, overcoming objectives, coordination, financial justification, closing, and follow-up
Company
MacAllister Machinery Co., Inc.
MacAllister Machinery Co. Inc. is a Caterpillar dealership supply and repair a wide range of high quality new, used, and rebuilt equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Knowlton
Chief Accounting Officer and Treasurer
Heather Boyer
Human Resources Business Partner
Company data provided by crunchbase