USAJOBS · 1 day ago
COMPUTER TECHNICIAN NF-3
Oceanside, California, USA
Full-time
Onsite
Mid Level
$61K/yr - $61K/yr
3+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Computer Technician NF-3 will provide direct user support tasks including installing computer hardware, software programs, and ensuring systems meet end-user requirements. This role also involves diagnosing errors, assisting with network operations, and providing customer service.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs a variety of direct user support tasks such as installing computer hardware and communication devices and software programs on new or ready for use computer equipment to ensure system is functional and meets end-users requirements
Performs system and application software upgrades
Participates with supervisor to diagnose and correct errors in logic and coding and to ensure prescribed systems standards and procedures are used
Documents maintenance of network
Reviews directives pertaining to assigned information system
Assists supervisor in updating internal data collection process
Assist supervisor in application reviews of MCCS operations, including field assessment studies on specialty programs issued by Marine and Family Programs and Semper Fit Divisions
On assigned portions of projects, conducts preliminary analysis, and assembles data for use in recommending modifications to ensure responsive product results
Assists in implementing system security measures to safeguard information in system files against accident or unauthorized modification, destruction, or disclosure
Performs first echelon assistance to end-users requiring RDP assistance in resolving difficulties through on-site troubleshooting (i.e., personal skills/experience, diagnostics of utilities applications, hardware modification, repair etc.)
Trains end-users on newly installed software programs with responsibility for establishing training schedule, disseminating training information to activity coordinators, training, and other ADP counterparts
Assists with network related requirements, specifications, and implementation to include basic network operations/installation/set-up, and troubleshooting
Installs and tests software and hardware to include workstations and servers to ensure the system is functional and meets performance requirements
Monitors operability of network resources (file service, print service, e-mail, bridges, etc.)
Provides World Class Customer Service with an emphasis on courtesy
Assists customers and communicates positively in a friendly manner
Acknowledges customers, smiles, and makes eye contact
Asks questions to determine, verify and solve problems
Checks for satisfaction on the quality of goods and services
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Uses required safety equipment and observes safe work procedures
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Performs other related duties as assigned
Qualification
Required
A minimum of three years progressive technical experience which demonstrates working knowledge of PC, mini-digital, and/or LAN operating systems; broad knowledge of data sources, data flow, and system interactions; knowledge of established hardware and software testing methods, and experience with various types of wiring and connectivity standards
Ability to communicate orally and in writing
Must be able to obtain and maintain a secret clearance
This is a white-collar position where occasional lifting up to 20 lbs. may be required
Due to the nature of work in this position, the incumbent may serve in an 'on call' duty status outside of normal work hours that includes: remaining in a reasonable call back radius, carrying a cell phone or pager, or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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