Atlantic Group · 22 hours ago
IT Support Specialist (Infrastructure & Facilities)
New York, NY
Full-time
Hybrid
Mid Level
$90K/yr - $110K/yr
3+ years expAtlantic Group is hiring an IT Support Specialist (Infrastructure & Facilities) to support end-user IT services across New York, NY and Stamford, CT. This hybrid role involves providing hands-on desktop and help desk support, managing hardware lifecycle, and collaborating with internal IT teams and vendors to ensure a strong end-user experience.
B2BHuman ResourcesStaffing Agency
Responsibilities
Help Desk & End-User Support: Serve as the first point of contact for technical issues, providing on-site and remote troubleshooting with timely resolution
Ticket Management & Documentation: Prioritize, track, and document Help Desk tickets, troubleshooting steps, and resolutions based on urgency and impact
Hardware Lifecycle & Deployment: Manage end-user hardware from provisioning through decommissioning, including building, imaging, and deploying desktops and laptops
Inventory & Asset Management: Maintain accurate inventory of hardware, peripherals, and IT assets to support operations and audits
Infrastructure & Facilities Support: Assist with network and system troubleshooting, upgrades, installations, and office moves, escalating issues when needed
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support or infrastructure roles
Strong working knowledge of Microsoft 365, Azure, Windows 11, and desktop operating systems
Hands-on hardware and end-user device troubleshooting experience
Customer-focused, proactive professional with strong communication skills
Ability to diagnose and resolve technical issues effectively
Preferred
Experience in financial services or regulated industry
Benefits
Bonus
Company
Atlantic Group
Atlantic Group, founded in 2006, is an industry leader in executive and professional search & staffing.
51-200 employees
H1B Sponsorship
Atlantic Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
John Ricco
Founding Partner
Recent News
Company data provided by crunchbase