GEICO · 2 months ago
Tech Services Associate I - (Entry-Level) *Onsite - Tampa, FL*
Tampa, FL
Full-time
Onsite
Entry Level
4+ years expGEICO is a well-established insurance company offering rewarding career opportunities. They are seeking a Tech Services Associate I to provide on-site technical support and maintenance across regional offices, ensuring seamless IT operations and contributing to the company's tech-driven transformation.
Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile
No H1B
Responsibilities
Diagnose and resolve technical issues related to hardware, software, network, VIOP and AV systems
Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
Provide direct technical support to associates both in person and remotely
Install, configure, and maintain IT infrastructure and equipment
Monitor system performance and implement corrective actions when necessary
Ensure compliance with security, backup, and redundancy strategies
Engage with IT personnel for issue resolution
Ability to provide on-call support for high severity incidents
Windows Server and Backup solutions
Project Management:
Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts
Support project completion within scope and timelines
Meet deadline expectations
Communication & Collaboration:
Provide detailed notes on technical issues & projects
Continuous Improvement & Innovation:
Stay updated on the latest technology trends in field engineering
Identify and implement process improvements, automation, and new technologies to enhance service delivery
Qualification
Required
Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience)
Strong analytical skills with problem solving ability
Excellent problem-solving and customer facing skills
Ability to lift and transport IT equipment (40-50 lbs.)
Proven ability to operate in high pressure situations handling multiple competing priorities
Willing to work in a fast-paced environment where travel might be required
Diagnose and resolve technical issues related to hardware, software, network, VIOP and AV systems
Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
Provide direct technical support to associates both in person and remotely
Install, configure, and maintain IT infrastructure and equipment
Monitor system performance and implement corrective actions when necessary
Ensure compliance with security, backup, and redundancy strategies
Engage with IT personnel for issue resolution
Ability to provide on-call support for high severity incidents
Windows Server and Backup solutions
Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts
Support project completion within scope and timelines
Meet deadline expectations
Provide detailed notes on technical issues & projects
Stay updated on the latest technology trends in field engineering
Identify and implement process improvements, automation, and new technologies to enhance service delivery
Preferred
CompTIA A+, Net+, Sec+, Microsoft AZ-800, CCNA, Apple Certified Support Professional (ACSP) certification
Experience with Microsoft Active Directory
Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience with Microsoft SharePoint
Experience with Microsoft Autopilot
Experience with Microsoft Intune
Experience with PowerShell scripting
Experience with Zscaler
Benefits
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Company
GEICO
GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-01-01Acquired
Leadership Team
Todd Combs
Chairman, President, and Chief Executive Officer
Clayton Johnson
Sr. Director of Product Management
Recent News
2026-01-24
Company data provided by crunchbase