L.A. Care Health Plan · 21 hours ago
Lead Unified Communications Engineer
1200 Building
Full-time
Onsite
Senior Level
$121K/yr - $200K/yr
6+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, serving over 2 million members. The Lead Unified Communications Engineer will be responsible for leading support in all aspects of telecommunications, including the planning, design, and operation of voice networks and call center systems, while mentoring junior staff and ensuring effective project delivery.
FitnessGovernmentHealth Care
Responsibilities
Lead the troubleshooting and design efforts, including IVR, WebEx, Cisco phone technologies
Install, configure, and maintain complex Telecommunication components such as gateways and telecomm software
Oversee and coordinate the day-to-day planning, design, operation and maintenance of the voice networks, including call center systems and software
Lead all telecom projects and act as an escalation point for senior and junior telecom staffs
Oversee and mature collaboration tools such as WebEx and all videoconferencing systems
Monitor voice systems health and provide analysis and reporting to senior management
Perform system tuning and implement improvements
Assist with the preparation of cost estimates for current and proposed telecommunications activities
Evaluate new products, perform complex telephony problem resolution and develop documentation of technical standards and interface applications
Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care’s growth and success
Provide strategic direction, guidance and integration of products and services
Develop, implement, and maintain policies, procedures, and associated training plans for the telecommunications engineering group
Oversee and coordinate the work of the voice telecommunications engineering staff members to achieve availability goals
Keep current on latest technologies and best practices
Lead project teams through implementation of large, complex projects from project conceptualization through implementation and project acceptance
Lead complex research and development efforts associated with the network
Responsible for researching hardware and telecom software that will fit the needs of all L.A. Care business units
Assess, diagnose, and resolve complex network problems utilizing advanced capabilities of network analysis tools such as the Network Associates Sniffer; train other Network Engineers on the resolution of complex problems
Collaborate with the Information Technology (I.T.) operation team to get telecom technologies up and running
Outline and review departmental records, which include total network assessment and voice system appraisals
Perform liaison duties, including providing daily support and essential telecommunications activities to customers
Provide mentoring to less experienced members of the team
Work on client requests for support in terms of helping out with telephony, sudden changes, maintenance, and repair issues
Actively participate in reporting and supervising telephony systems, network nodes, and other associated voice related functions
Perform the monthly telecommunication service reports submitted to senior management
Lead the enhancement, execution, and design of a client focused solution based on specified prerequisites, defined within a contract
Responsible for all aspects of administration and monitoring of Call Center systems and software, IVR, AT&T Connect Conferencing, Right fax, Cisco Universal, Call Manager, WebEx, IM and UCCX
Manage complex projects, engaging and updating key stakeholders, developing timelines, lead others to complete deliverables on time and ensures implementation upon approval
Lead the work of assigned staff; regularly assign and check the work of others, providing guidance, training and feedback on performance to department management
Oversee the daily office workflow, develop and recommend enhancements to process and procedures
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
At least 6 years of system testing and integration experience and/or Information Technology (I.T.) Telecommunications with the demonstrated experience on the following list of stated knowledge/experience/skills
At least 3 years of lead experience (process, program, or staff)
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Timing and prioritization of production jobs to meet deadlines and regulatory compliance
Critical thinking skills and a team player
Strong communication (written and verbal), project management, and organization skills
Display effort on personal growth while contributing to the advancement of the department and company as a whole
Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR, WebEx, Jabber, and AVST)
Demonstrate working knowledge in voice recording technologies such as NICE
Knowledgeable in intelligence collection systems, identifying and gathering requirements, and supporting operational planning
Preferred
Cisco Certification in Voice over Internet Protocol (VOIP)
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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