Members Choice Credit Union (Houston, TX) · 22 hours ago
Branch Manager
Katy, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expMembers Choice Credit Union is a financial institution located in Houston, TX, seeking a Branch Manager to oversee the daily operations of their credit union office. The role involves leading a team to provide exceptional member service, ensuring compliance with regulations, and maintaining operational integrity.
CreditFinancial ServicesLending
Responsibilities
Lead, direct, coach and motivate a team of Member Service Representatives and ensure consistent and exceptional service to all members
Meet established service quality goals as measured by member satisfaction surveys and other methods
Provide friendly, professional, and accurate service and support to all members and associates
Resolve complex member issues to a mutually beneficial resolution
Direct, develop, hire and discipline branch personnel; administer performance evaluations and recommend appropriate personnel actions
Motivates and coaches their staff to cross-sell credit union products and services to members to meet or exceed established expectations
Successfully maintain all elements required for a satisfactory branch operations review
Ensure adherence to all credit union policies and procedures, all required state and federal regulations, and the Bank Secrecy Act
Maintain adequate staffing to ensure optimal member service
Represents the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions and similar groups
Perform other related duties as required and assigned
Qualification
Required
Bachelor's Degree or a combination of experience and college education sufficient to perform job functions
2 or more years of management experience within the financial services industry
A significant level of trust and diplomacy is required, in addition to courtesy and tact
Excellent verbal and written communication skills
Ability to articulate concepts and positions well while dealing with a diverse group of members, staff, and management
Make prudent decisions that are timely, well researched and understand their organization impact
Promote a collaborative, cooperative and productive work environment
Ability to deliver, encourage and sustain a positive and professional work environment
Significant knowledge of financial services operations and the ability to coach others for optimum performance
Ensure adherence to all credit union policies and procedures, all required state and federal regulations, and the Bank Secrecy Act
Maintain adequate staffing to ensure optimal member service
Represent the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions and similar groups
Company
Members Choice Credit Union (Houston, TX)
Members Choice Credit Union is a full-service financial institution based in Houston, Texas. We have been in business for over 80 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Luke Billeri
President & CEO
Recent News
Business Journals
2023-06-20
2023-03-04
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