Chase · 11 hours ago
Product Solutions Manager - Healthcare Payments
1880 John F Kennedy Blvd, Philadelphia, PA, 19103, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial institution offering innovative solutions, and they are seeking a Product Solutions Manager in Healthcare Payments. This role involves collaborating with Sales teams to deliver customized product solutions for clients, acting as the voice of the customer, and managing key partnerships to ensure client satisfaction.
BankingFinancial Services
Responsibilities
Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
Manage large, high profile partnerships, ensuring the health and satisfaction of customer relationships
Identify and build strategic relationships with operational and executive staff within your assigned partnerships to ensure the highest levels of efficient interaction
Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner
Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems
Qualification
Required
5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
5 + years of proven success in a revenue-generating role
5 + years of experience within healthcare, health-tech, and/or merchant services
Experience modifying preconfigured solutions to meet complex problems
Excellent people skills and ability to build relationships with customers
Sound judgment in setting customer expectations and managing sensitive customer situations
Influence without direct authority
Displays strong analytical and problem-solving skills
Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items
Preferred
Healthcare Revenue Cycle, Financial Services, Open Banking, or Banking & Treasury Experience
Bachelor's degree or higher
Prior work experience in healthcare payment processing and/or open banking / embedded payments
Demonstrates knowledge of healthcare patient accounting systems / practice management systems
Integration / API experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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