NTT DATA, Inc. · 9 hours ago
Technical Services Systems Integration Specialist
Colorado, United States of America
Full-time
Onsite
Senior LevelNTT DATA, Inc. is renowned for its technical excellence and leading innovations, seeking a Collaboration Technical Services Systems Integration Specialist. This role involves providing technical support to clients, compiling technical specifications, and mentoring junior engineers while working towards professional certification.
Information Technology & Services
Responsibilities
Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Responsible for IPT Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc
Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies. Updating of as-built documentation of infrastructure and work instructions
Completes generation and activation of security certificates for the relevant Cisco products as per vendor best practice
Performs any other related task as required
Qualification
Required
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Voice/Collaboration Certification required
Seasoned work experience in technical implementation engineering, specific to Collaboration technologies
Seasoned experience engaging with clients and conducting presentations
Seasoned report writing experience
Seasoned project management
Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Seasoned experience with Border Element, media resources, SRST/SRSV
Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
Seasoned experience with design and implementation for UC environment
Seasoned experience with CME/CUE
Strong knowledge and extensive experience in dial plan designs and implementation
Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark
Seasoned experience with Cisco TelePresence video solutions
Seasoned experience with Cisco audio and video conferencing solutions
Seasoned experience with Webex Calling and Webex Contact Centre solutions
Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments
Preferred
ARC and Call Cabinet expertise is advantageous
Company
NTT DATA, Inc.
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 2019
10001+ employees
H1B Sponsorship
NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Chris Paulen
Chief Technology Officer
Robert Kastronis
Principal Architect, CSD_Technology Strategy|CTO Office|NTT
Recent News
2025-10-04
EIN Presswire
2025-10-03
Company data provided by crunchbase