The State University of New York · 20 hours ago
Student Success Coach (PA)
Canandaigua, NY
Full-time
Onsite
Mid Level
$52K/yr - $55K/yr
4+ years expThe State University of New York is committed to supporting students through their first year at the College. The Student Success Coach is responsible for providing holistic support, facilitating workshops, and maintaining academic records to ensure student persistence and success.
Charter SchoolsEducationUniversities
No H1B
Responsibilities
Provide holistic support to students
Facilitate extended orientation workshop series Persistence and Completion with Excellence(PACE) with first semester students
Prepare and execute extended orientation learning objectives
Maintain accurate records on each advisee in appropriate systems; evaluate students at the conclusion of each semester and determine status and academic recovery plan (if appropriate)
Monitor student challenges with the College’s early alert systems (Starfish, Chatbot, etc.)
Working with the Center for Academic Advisement & Transfer Services (CAATS), ensure student completes New Student Intake Survey and follow up when key indicators show need for intervention
Maintain frequent contact with advisees, building a trusting and supportive relationship
Work collaboratively with professional and faculty advisors to support students. Maintain strong collaboration with academic department FYE/FYS courses. Collaborate with academic departments to stay current and discuss student experience enhancements
Work collaboratively with CAATS Professional Academic Advisors to understand registration activities, timelines, and general knowledge
Possess advanced knowledge and awareness of:
First-term, first-generation, and ecological impacts on student success
Financial Aid processes, guidelines, and programs
Academic Standards and advise students affected by them
The College organizational structure and community resources
Assist students with the generation and attainment of career, transfer, and other important planning for personal success
Make appropriate referrals to career and transfer services, academic tutoring, disability services, wellness center, emergency loans, and other support services on and off campus as needed
Understand and adhere to confidentiality of student information and related data as well as FERPA guidelines
Disseminate information on institutional policies and procedures
Work collaboratively within Student Affairs and Enrollment Management to engage students and encourage participation in both curricular and co-curricular activities
Perform all duties as assigned by the Assistant Director, Associate Provost of of Student Affairs or Provost
Qualification
Required
Bachelor of Art or Science degree required in Education, Social Work, Human Services, or related field
Minimum of four years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting
Demonstrable experience supporting students in both individualized and group settings
Ability to work with a diverse student population to provide a variety of student support and triage services to students
Knowledge and understanding of student development theory and practice are required
Ability to identify student needs and offer solutions with superior communications skills, and human relations skills
Excellent organizational skills to maintain accurate records required
Ability to work respectfully with confidential information and make referrals as appropriate
MS Office and database management skills are required
Ability to synthesize, propose, and execute solutions from a variety of data sources related to student success and support
Familiarity with computerized student information systems is required
Will work primarily at the Canandaigua campus and will travel to the campus centers at scheduled times
The set work schedule varies daily and includes scheduled daytime, evening and weekend hours at 37.5 hours a week
Preferred
Master's degree in related fields mentioned preferred
Ellucian preferred
Benefits
NYS Retirement or Optional SUNY Retirement Program
SUNY Voluntary Savings Plan with a 2% FLCC match
Comprehensive Health and Dental Insurance through Excellus BCBS
FSA
21 days of annual leave, 12 sick days and 13.5 holidays annually
FLCC Tuition Waiver for employee and dependents
Tuition assistance at 4-year institutions
Company
The State University of New York
The State University of New York is a system of public institutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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