West Cecil Health Center · 18 hours ago
Patient Services Representative
Conowingo, Maryland
Full-time
Onsite
New Grad, Entry LevelWest Cecil Health Center (WCHC) is seeking a dedicated Patient Service Representative to join our team! The role involves delivering outstanding customer service, guiding patients through care-related procedures, and ensuring a positive patient experience while maintaining meticulous attention to detail and strong communication skills.
Health CareHospitalMedical
Responsibilities
Professionally greet and assist patients and visitors
Efficiently manage incoming calls, portal messages, and fax inquiries, including but not limited to appointment-related, referrals, and prescription requests
Collect and verify patient information, including insurance details and demographics, and register and schedule patients according to WCHC protocol
Update and verify insurance eligibility, address basic billing inquiries, and collect copays, co-insurance, deductibles, and past balances
Assist patients in completing forms and documentation as needed
Determine patient financial status by conducting patient interviews to collect necessary information for the Health Center's sliding fee discount application
Maintain patient records while adhering to confidentiality and regulatory policies
Prepare, review, and act on organizational reports and projects such as scheduling, billing, utilization, etc, as needed
Collaborate with clinical staff and actively participate in staff meetings and educational sessions to ensure excellent patient care
Support the training and onboarding of new staff, serving as a preceptor, mentor, and resource for front desk and scheduling operations
Maintain a clean and organized work area, including but not limited to the patient waiting room
Bilingual employees: Provide communication and translation assistance within the role scope
Qualification
Required
Strong commitment to the mission of West Cecil Health Center
Ability to effectively organize and prioritize work
Excellent guest relations skills
Capacity to complete tasks efficiently and independently
Experience working in a multicultural environment
Proficient clerical skills (acquired through experience or education)
Good oral and written communication skills
Exceptional organizational skills and ability to multitask
Ability to work well under pressure
Sustained focus and concentration for detailed work
High school diploma or equivalent; additional education in healthcare administration or a related field is beneficial
Previous experience in a medical setting or customer service role is preferred
Strong communication and interpersonal skills with the ability to establish rapport with patients, colleagues, and healthcare providers
Proficiency with computer systems and medical software; familiarity with electronic health records (EHR) and Microsoft Products is advantageous
A positive attitude and dedication to delivering excellent patient care
Benefits
Medical, Dental, and Vision insurance
Health Reimbursement Arrangement
Employer paid Life and AD&D and Disability insurance
401K with employer match
Generous Paid Time Off and Volunteer time
Paid Holidays
Education reimbursement
Company
West Cecil Health Center
West Cecil Health Center is a healthcare service provider that offers primary and women’s healthcare services.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.38MKey Investors
CareFirst
2022-12-06Grant· $0.38M
Leadership Team
Mozella Williams, MD MBA
Chief Medical Officer
Recent News
West Cecil Health Center
2024-11-25
Maryland Daily Record
2022-12-07
Company data provided by crunchbase