Wells Fargo · 7 hours ago
Senior Commercial Loan Servicing Representative
ROANOKE, VA
Full-time
Hybrid
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. In this role, you will service commercial real estate loans, provide direct customer service, and support less experienced loan administrators while ensuring customer satisfaction and compliance with policies.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Qualification
Required
4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Ability to review and interpret complex commercial loan documents
Knowledge of loan documentation
Sound analytical skills with high attention to detail and accuracy
Experience with Loan IQ, AFS, and ICMP
Experience reading, analyzing, and interpreting documents/reports
Knowledge of debits and credits
Experience resolving and working through escalated and complex customer issues
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to coordinate completion of multiple tasks and meet aggressive time frames
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
Sound knowledge of Microsoft Office (Word, Excel, and Outlook) skills
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-23
Business – Latest Financial & Stock Market News | New York Post
2026-01-22
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