Swoon · 5 hours ago
Customer Service Representative
New York, NY
Full-time
Onsite
Entry, Mid Level
$35/hr - $35/hr
2+ years expSwoon is seeking a Customer Service Representative to handle incoming and outgoing calls. The role involves answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction
Other assignment as necessary
Extensive phone experience and computer literate
Qualification
Required
Two (2) years of experience and Bilingual (facility specific)
Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers
Active listening providing full attention to callers to understand their concerns and needs
Effective problem-solving to analyze a situation, identify core issue and find effective solution
High School Diploma or general education degree (GED)
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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