Apply on Employer Site

Milton CAT · 1 day ago

IT Support Technician

Milford, MA

Full-time

Onsite

Entry Level

$32/hr - $34/hr

2+ years exp

Milton CAT is looking for a new team member to launch a career in IT support within a technology-focused company. The IT Support Technician will provide technical assistance to internal employees, support PC hardware and software, and maintain technical documentation while contributing to the overall improvement of internal processes.

AutomotiveLogisticsTransportation

Responsibilities

Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions

Provide support for PC hardware and software, printers, O365 Suite

Configure laptops for new hires and laptop replacements

Meet customers in each department to learn about common issues, help with improvements, and training

Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System

Create and maintain technical documentation for processes, issues, and solutions

Work closely with team members to resolve complex technical issues and improve internal processes

IT Equipment Ordering and Equipment Inventory Management

Perform data entry, research issues, or other tasks to support our IT Department Management Team

Qualification

Technical assistanceTroubleshooting skillsO365 SuiteTechnical documentationCustomer service skillsTech savvyOffice applicationsAttention to detail

Required

Associate's degree required; bachelor's degree preferred

Looking for minimum 2 years experience in a professional environment

Excellent customer service skills with the ability to communicate effectively

Attention to detail and the ability to accurately document technical issues

Great with computers, tech savvy with a high aptitude for learning technology

Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint

Understands the fundamentals of troubleshooting skills with a desire for continual learning

Occasional travel to other branches within the territory

Must be able to lift 25-30 lbs. Unassisted

This is a full time on-site position

Preferred

bachelor's degree preferred

Company

Milton CAT

Milton CAT is the Caterpillar Dealer for the Northeast region of the United States.

Founded in 1960

Milford, Massachusetts, USA

501-1000 employees

http://www.miltoncat.com/Pages/default.aspx

Funding

Current Stage

Late Stage

Leadership Team

Bill Staar

Chief Legal Officer

Rhonda Gelinas

Business Partner Program Manager

Recent News

Seattle TechFlash

Milton CAT buys land in Clifton Park to expand

2025-06-24

Google Patent

Hydraulic tool stand

2025-02-16

citybiz

B.C. Tent Provides Marquees at Milton CAT’s Stoughton Location Grand Opening and Open House

2024-12-18

Company data provided by crunchbase