Durham County Government · 2 weeks ago
STAFF DEVELOPMENT SPECIALIST- 40001626
Durham, NC
Full-time
Onsite
Entry, Mid Level
$53K/yr - $71K/yr
2+ years expDurham County Government is home to over 2,000 dedicated professionals working together to deliver essential services. The Staff Development Specialist will be responsible for conducting new hire training and refresher training for the DSS FEI programs, designing training materials, and mentoring new hires while ensuring compliance with policies and procedures.
Government Administration
Responsibilities
Conducting new hire training, as well as refresher training and enrichment training for experienced staff for all multiple DSS FEI programs (with FNS being the primary program to support)
Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST
Assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance
Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review
Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws
Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports
Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff
Provides technical assistance to FEI program staff and supervisors regarding interpretation of Food and Nutrition and/or Work First policy
Acting as additional support for the Work First/Work First Services program to include review of records and assisting with conducting trainings
Qualification
Required
Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience
Experience in processing and disposing of Work First/Work First Services cases in NC FAST is required
Must possess detailed knowledge of Work First/Work First Services, procedures and practice
Knowledge of the Family and Children's Medicaid, Adult Medicaid, and/or FNS policy, procedures and practice is a plus
Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Work First/Work First services
Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family and Children's Medicaid, Adult Medicaid, Child Care and/or FNS is a plus
Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures
Must be able to communicate effectively with professional and administrative personnel
Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines
Preferred
Experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired
Training experience preferred
Company
Durham County Government
Durham County Government. State of North Carolina Durham County is consistently ranked as one of the top places in the nation to live and do business.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Tezai
Chief Financial Officer
Tiffany Murray, MBA, CLGFO
Chief Financial Officer
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