Whitefox · 11 hours ago
Customer Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expWhitefox is pioneering the journey to a net zero future through purpose-driven biofuel engineering innovation. The Customer Support Engineer is responsible for supporting the operation and performance of Whitefox systems at customer production facilities, providing technical support and ensuring system reliability throughout the customer lifecycle.
Energy EfficiencyEnergy ManagementWater Purification
Hiring Manager
Jacqueline Hayes, MBA
Responsibilities
Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities
Conduct on-site data collection, performance evaluations, and process reviews to assess system operation and identify improvement opportunities
Support commissioning and startup activities, ensuring facilities are brought online safely and effectively
Lead troubleshooting activities to resolve operational issues and minimize downtime
Identify opportunities for production capacity improvement, energy efficiency, and process optimization
Develop and maintain Standard Operating Procedures (SOPs), operating guidelines, and programming guidance for ICE systems
Provide technical input to engineering teams to ensure designs are practical, operable, and aligned with real-world operating conditions
Maintain strong customer relationships through regular engagement, site visits, and responsive technical support
Support the development and delivery of operator training materials and on-site training sessions
Collaborate with internal teams to feed customer insights and operational learnings into product, process, and system improvements
Collaborate with the sales team to support customer discussions related to system operations, maintenance and lifecycle performance
Qualification
Required
Bachelor's degree in Chemical Engineering
Minimum 5 years of hands-on experience in an operating production facility, preferably in biofuels, chemical processing, or a related industrial environment
Strong understanding of industrial process systems, control strategies, and plant operations
Willingness and ability to travel regularly to customer sites across North America
Midwest-based candidates preferred due to proximity to core customer base
Strong troubleshooting and problem-solving capability in operating plant environments
Ability to translate engineering concepts into practical, operable solutions
Excellent verbal and written communication skills for customer-facing interactions
Strong organizational skills, ability to analyze large datasets and operational trends
Ability to work independently while collaborating effectively within cross-functional teams
Sound judgement and decision-making under operational and time-sensitive conditions
Ability to prioritize tasks and meet demanding deadlines
High attention to detail and commitment to safety, quality, and operational excellence
Company
Whitefox
Whitefox specializes in technology development and process integration based on its proprietary membrane solutions
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase