Akkodis · 20 hours ago
Manager of IT User Services
Auburn, NY
Full-time
Onsite
Mid, Senior Level
$58/hr - $71/hr
5+ years expAkkodis is seeking a Manager of IT User Services for a client in Auburn, NY. The role involves overseeing audio/visual systems, telephone systems, computer labs, and user support, ensuring that all college computer users receive acceptable levels of service.
Information Technology & Services
Hiring Manager
Gina Manioci
Responsibilities
Works with management and users in the refinement of existing and creation of new computer user services for the entire enterprise
Maintains an inventory of all A/V and classroom support hardware/software, and manages all associated maintenance contracts and software licensing. Manages hardware refresh lifecycle plan and budget for all classroom display and computer systems
Hires, schedules, and supervises the following positions: IT Helpdesk Specialist, Coordinator of IT User Services, Instructional Assistant - IT User Services
Manages the overall computer user support effort at the college, including: the integration of a single physical and virtual college-wide helpdesk; creation of web-based training materials and documentation; and coordination of workshops and training to support instructional technologies and desktop office suite applications
Leads the planning, implementation, support, and training of instructional computer technologies to empower faculty to improve and enhance teaching and learning
Manages improvements and modifications to the building voice and network data wiring infrastructure in conjunction with the Manager of Network Operations and Systems Administration
Manages the college’s telephone (PBX, VOIP, cellular, etc.) and videoconferencing systems and software. Manages all associated policies, procedures, and training for employees
Plans and manages budgets for the Telephony systems, Managed Print Service, Cable TV, Computers and Computer Labs and leased printing devices
Participates in the development of the IT Disaster Recovery Plan, 3 Year Master IT Plan, and technology policies
Serves on appropriate college committees as needed
Qualification
Required
Bachelor's degree in Computer Science or related field
Minimum Five years' related experience
Experience with Ellucian Banner ERP
Experience within an education environment in classroom A/V systems, projection, videoconferencing and distance learning communication systems, and other associated services
Previous experience administering and maintaining a telephone PBX system
VOIP system implementation and maintenance experience
Previous experience supervising employee technicians in a higher education environment
Preferred
Previous experience planning and managing budgets for technology solutions
Benefits
Medical/ Dental/Vision Insurance
401k
Holidays and PTO
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase