Tebra · 12 hours ago
Implementation Specialist
United States
Full-time
Remote
Entry Level
$26.15/hr - $27.89/hr
1+ years expTebra is a company focused on improving healthcare by supporting independent practices. The Implementation Specialist will manage the onboarding experience for new customers, ensuring they are set up for success with Tebra's products and services while providing excellent customer service.
Electronic Health Record (EHR)Health CareMedical
Responsibilities
Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period
Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra
Deliver world-class customer service; create engaging and energetic momentum with customers
Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls
Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc
Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
Identify potential areas of risk if expectations are not aligned, escalate accordingly
Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer
Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation
Effectively collaborate internally to leverage resources to ensure each customer’s success
Demonstrate exceptional problem solving and ability to navigate customer concerns
Be a product expert and clearly communicate the value of the Tebra product to address all customer needs
Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization
Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle
Qualification
Required
1-2 years of customer facing experience leading or supporting implementations of software solutions
Experience specifically in SaaS environments in a project coordinator or customer success role is a plus
Strong analytical skills, project management or project coordinator background
Excellent communication skills
Good negotiation, conflict resolution and influencing skills
Strong multi-tasking, results oriented skills
Ability to work in a fast-paced environment
Benefits
Discount through Dell
Gympass for a great workout
Telus Employee Assistance Program to find mental health resources
Wellness and childcare subsidy
University/Education discount
Gympass for access to health and fitness apps
Telus Employee Assistance Program to find mental health resources
Company
Tebra
Tebra provide independent healthcare practices with digital tools and support to thrive in a new era of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Hildred CapitalJP MorganGolub Capital
2025-12-17Series Unknown· $250M
2025-12-17Debt Financing
2022-07-07Series B· $72M
Leadership Team
Dan Rodrigues
CEO, Co-Founder
Kevin Marasco
Chief Growth Officer
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