Google · 14 hours ago
Top Customer Solutions Engineer, Networking, Google Cloud
United States
Full-time
Remote
Mid Level
$123K/yr - $176K/yr
3+ years expGoogle is a leading technology company, and they are seeking a Top Customer Solutions Engineer to join their Google Cloud Platform team. In this role, you will troubleshoot technical problems for customers, enhance product performance, and provide dedicated support to critical customers in challenging environments.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns
Develop an understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis
Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
Understand customer issues and advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production
Work as part of a team that globally ensures 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts and may include weekend work
Qualification
Required
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience
3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks)
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go
Experience working with distributed systems and experience in distributed systems solutions, design patterns, or best practices
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP)
Preferred
Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues
Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform)
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level
Experience developing developer tools (e.g., automation, testing, debugging)
Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.)
Understanding of Linux/Unix systems at a system/network administrator level
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
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