REMAX · 12 hours ago
Customer Adoption Consultant
Denver, CO
Full-time
Onsite
Mid Level
$65K/yr - $72K/yr
3+ years expRE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join their Customer Adoption Team. This role focuses on empowering customers through strategic consultation and personalized coaching to enhance the adoption of REMAX technology solutions.
Commercial Real EstateFranchiseProperty ManagementReal Estate
Responsibilities
Consult & Coach : Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices
Brokerage Engagement : Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings
Relationship Building : Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight
Feedback & Follow-Up : Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success
Goal Setting & Strategy : Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office
Needs Assessment : Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption
Presentation Excellence : Deliver compelling presentations and training sessions across various formats and audience types
Content & Curriculum Management : Maintain and update resources, templates, and training materials while tracking program effectiveness
Cross-Functional Collaboration : Support department initiatives through video creation, webinar hosting, and project contributions
Qualification
Required
3+ years in customer adoption, technology training, consulting, account management, or customer success
Proven experience presenting to audiences of 30+ people
Strong background in strategic consultation and relationship management
Ability to travel up to 25% annually
Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
Proficiency in Microsoft Office, especially PowerPoint
Strong analytical and organizational skills
Ability to manage multiple projects with attention to detail
Self-starter with a collaborative mindset and a passion for customer success
Preferred
Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
Real estate industry experience highly preferred
Skilled in creating engaging content (webinars, videos, presentations)
Familiarity with Agile methodologies
Benefits
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
+ Community Engagement
+ Diversity, Equity, and Inclusion
+ Parenting
+ Remote
+ Women at RE/MAX
Company
REMAX
As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-02IPO
2010-01-01Private Equity
Leadership Team
Cesar Duran
Owner
Recent News
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2025-11-19
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