Prime Group Holdings, LLC · 4 hours ago
IT Helpdesk Support
Saratoga Springs, NY
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expPrime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage and alternative real estate assets. They are seeking an IT Helpdesk Support professional to ensure conference room readiness, provide help desk support, and assist with network and telephone systems.
Real Estate
Responsibilities
Perform daily conference room checks to ensure readiness before first meetings (displays, audio, video, microphones, network connectivity, adapters)
Support Zoom, Teams, Webex, and hybrid conference systems, including calendar integrations, signage/panels, and firmware updates
Provide live meeting support for executive and board sessions; coordinate with Facilities or vendors for urgent issues
Maintain and standardize rooms (labels, cable management, layouts, photos, and documentation)
Track and document recurring issues; propose improvements for reliability and user experience
Serve as first point of contact for support requests accounts, MFA/passwords, VPN, Wi-Fi, printing, hardware, and software
Image, deploy, and maintain laptops and peripherals for onboarding/offboarding
Update and close tickets accurately, document resolutions, and contribute to internal knowledge base articles
Provide phone and in-person support with a focus on responsiveness and professionalism
Diagnose basic network connectivity issues; perform port patching and switch/AP status checks
Work with senior engineers to monitor and resolve Wi-Fi signal issues and manage small moves/adds/changes in IDF closets
Support VoIP/Teams telephony systems and coordinate with telecom vendors for escalations
Maintain printer/MFD uptime (queues, drivers, badge printing, scan-to-email)
Check daily server and backup job statuses; escalate as needed
Track consumables and coordinate vendor service calls
Support user lifecycle (creation, licensing, group management, mailbox setup)
Apply baseline security and compliance settings per IT policy
Troubleshoot access and synchronization issues between systems (e.g., Microsoft 365, Google Workspace)
Qualification
Required
2-4 years' experience in IT or Workplace Support within a corporate or campus environment
Proven experience with conference room AV systems, Zoom Rooms, or Microsoft Teams Rooms
Strong troubleshooting skills for network connectivity, Wi-Fi, and telephony
Working knowledge of Windows 10/11, macOS, and mobile platforms
Experience administering Microsoft 365, Active Directory, and common collaboration tools
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Desk, etc.)
On-site position; must be present early mornings to verify meeting room readiness
Occasional after-hours support for major events or upgrades
Organized, reliable, and able to communicate clearly with both executives and peers
Preferred
Certifications preferred CompTIA A+, Network+, or equivalent practical experience
Benefits
Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
Paid vacation time
Paid sick time
Paid holidays
Company
Prime Group Holdings, LLC
Prime Group Holdings (also known as Prime Group) is a vertically integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, managing assets worth approximately $4 billion on behalf of a global investor base.
501-1000 employees
H1B Sponsorship
Prime Group Holdings, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$156MKey Investors
Affinius Capital
2025-09-05Debt Financing· $156M
Leadership Team
Dimitrios Papiris
Chief Operating Officer
Doug Kotelly
Chief Investment Officer
Recent News
2025-09-12
Primega Group Holdings Limited
2025-05-17
Company data provided by crunchbase