Busch Vacuum Solutions · 1 day ago
Service Technician
Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expBusch Vacuum Solutions is a leader in the vacuum industry, dedicated to providing innovative solutions for various vacuum applications. The Service Technician is responsible for maintaining customer relationships and providing after-sales support for Pfeiffer Vacuum equipment, ensuring customer satisfaction through effective communication and service.
IndustrialMachinery ManufacturingProduct Design
Responsibilities
Primarily contribute to the after-sales support of air leak detection equipment including repair, maintenance, failure analysis and inquiries to ensure customer satisfaction
Support of Custom Engineered Vacuum Systems (CEVS)
Work with cross-functional teams to support all customer requests
Occasional travel to customer locations for support of onsite requests
Support requests for service quotes
Responsible for completion of in-house service jobs
Support service month end closing activities
Generate and track calibration certificates, data and documents
Maintain ISO metrics, service reporting, and customer feedback
Communicate effectively with other departments and customers in a timely manner to ensure satisfactory customer support
Perform other duties as assigned
Qualification
Required
Strong self-motivation and ability to work independently
Extreme attention to detail
Creative problem solving
Ability to manage multiple projects simultaneously
Ability to work under tight and frequently changing deadlines in a dynamic business environment
Strong organizational and creative problem-solving skills
Good planning and technical equipment troubleshooting skills
Associate's degree, preferably in Mechanical discipline or demonstrated mechanical aptitude and success in mechanical problem solving and understanding of basic mechanical engineering principles
1-3 years experience in calibration, quality control or related field
Hands-on experience in service work and maintaining positive customer relationships
Must be willing to travel up to 35%
Must be able to travel internationally to provide global support/training of all Busch Group products
The ability to communicate in English verbally and in writing
Valid driver's license and satisfactory driving record
Ability to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee all process related needs
Ability to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists
Preferred
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Software experience
Strong Math Skills
Company
Busch Vacuum Solutions
Busch Vacuum Solutions is a manufacturer of vacuum pumps, vacuum systems, blowers, and compressors.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dalip K.
Chief Legal & Compliance officer
Jake Young
Marketing Business Partner
Recent News
EIN Presswire
2025-09-12
Company data provided by crunchbase