MedSpeed · 12 hours ago
Customer Success Director
Elmhurst, IL
Full-time
Hybrid
Director/Executive
$140K/yr - $150K/yr
7+ years expMedSpeed is a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. The Customer Success Director will lead customer renewal, revenue retention, and contract management efforts, ensuring long-term customer satisfaction and driving revenue growth.
Health CareHospital
Responsibilities
Develop and execute customer retention strategies to maximize renewal rates and ensure long-term partnerships
Proactively engage with key healthcare clients to monitor contract performance, resolve issues, and ensure successful service delivery
Identify risks to renewal early by analyzing customer health metrics, contract compliance, and service utilization trends
Lead and track progress on renewal process, working across teams
Oversee contract management processes, ensuring alignment with service-level agreements (SLAs), compliance requirements, and customer expectations
Collaborate with internal teams (operations, finance, legal, IT, and implementation) to lead and ensure seamless contract execution and service delivery
Development and maintenance of contracting process and repository system
Maintenance of contract standards (clause library, SLAs, etc.)
Lead project management efforts related to contracting, renewals, and process improvements, ensuring deadlines and deliverables are met
Lead administrative aspects of customer contracting ensuring all reviews, final signatures, appropriate storage
Oversee contract compliance (commitments on performance, savings achievement)
Facilitate price adjustment process and administration
Identify and execute opportunities for cross-selling and service expansion within existing healthcare accounts
Partner with Sales team to align on revenue growth strategies and renewal forecasting
Build and maintain trusted relationships with senior stakeholders within healthcare organizations
Act as the voice of the customer, advocating for their needs internally and influencing process improvements and product enhancements
Serve as a key escalation point for contract-related issues, working to resolve challenges proactively
Conduct regular business reviews with clients, highlighting ROI, service outcomes, and future collaboration opportunities
Develop and optimize customer success frameworks and processes to improve scalability and efficiency
Analytical savvy; ability to interpret and organized financial data in support of company and customer objectives
Own key retention, revenue, and contract performance KPIs, tracking progress and implementing continuous improvement strategies
Qualification
Required
7+ years of experience in Customer Success, Account Management, Contract Management, or Operations Leadership preferably in B2B healthcare services
Bachelor's degree in Business Administration, Communications, or a related field
Strong background in contract management, project management, and service delivery oversight
Proven track record of achieving high customer renewal rates and revenue retention in complex relationships
Deep understanding of healthcare operations and service delivery models
Strong project management skills, with experience managing cross-functional teams in complex environments
Excellent communication, negotiation, and executive relationship-building skills
Experience with CRM and contract management platforms
Data-driven mindset: ability to use customer health scores and contract performance data to drive decisions and forecast outcomes
Benefits
Medical, dental, and vision coverage
Flexible spending accounts
Paid time off to recharge
401(k) to help you plan for the future
Company
MedSpeed
Transforming Logistics and Courier Services from Cost Center to Strategic Asset.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2024-08-13Private Equity
Leadership Team
Dhiraj Patkar
Chief Product and Technology Officer
Recent News
2025-12-11
2025-09-12
Company data provided by crunchbase