Hancock Whitney · 1 day ago
Financial Center Supervisor
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expHancock Whitney is a financial institution seeking a Financial Center Supervisor to lead operational and client service efforts at their financial center. The role involves overseeing staff, managing client relationships, and ensuring compliance with banking regulations while promoting a superior client experience.
BankingFinancial Services
Responsibilities
Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations
Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service
Model professional behavior and effective lobby management to support a superior client experience
Foster teamwork and collaboration while reinforcing service and operational standards
Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions
Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals
Educate clients on digital banking channels and self-service tools to enhance convenience and engagement
Refer clients to specialized partners across the bank to ensure holistic financial solutions
Resolve client inquiries and issues promptly and effectively using sound judgment and product knowledge
Drive proactive client outreach, including outbound calls and participation in community or educational events
Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives
Maintain knowledge of bank products, services, and promotions to support client acquisition and retention
Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards
Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution
Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss
Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity
Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process
Maintain situational awareness in the lobby to balance client experience and security considerations
Qualification
Required
High School Diploma or GED required
3 years of cash handling and customer service experience in retail or branch banking, or Bachelor's degree with 1 year of relevant experience
Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems
Strong understanding of banking laws, regulations, and policies
Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions
Company
Hancock Whitney
Hancock Whitney is offers a wide array of banking and financial services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Achary
CFO
Shane Loper
Chief Operating Officer
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